Visitor Welcome Assistant

Devonshire Group; Skipton, Bolton Abbey; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A leading historic estate in Skipton is seeking a Visitor Welcome Assistant for a dynamic role combining outdoor and indoor responsibilities. This position requires a friendly individual to be a welcoming point of contact for visitors, assisting with various tasks such as car parking, shop operations, and customer service. Candidates must possess a full driver's license and exhibit excellent levels of customer service. This role offers the opportunity to work within a supportive organization committed to inclusivity.

Qualifications

• Must have a full driver's license.
• Experience in customer-facing roles is a plus.
• Comfortable using IT systems like a car park machine and till.

Responsibilities

• Open and close car parks and toilets.
• Provide a warm welcome to visitors and assist them.
• Operate the till and serve customers in shops and kiosks.

Skills

Customer service

IT systems usage

Friendly demeanor

Job description

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Visitor Welcome Assistant

Reference: JAN20261617

Expiry date: 23:59, Sat, 28th Feb 2026

Location: Skipton

Benefits: https://devonshiregroup.co.uk/work-with-us/

We havea fantastic opportunityatBolton Abbeyfor a Visitor Welcome Assistant.

This is a varied, customer-facing role combining outdoor and indoor work across the estate, including car parks, shops and, during high season, the ice cream kiosk.You will act as a welcoming point of contact for visitors to Bolton Abbey.Assistingwith car parking, estate knowledge, hospitality andpurchasing.

Days and hours ofworkare variable dependent upon the season.However, aminimum number of shifts per week will be guaranteed.

Key Responsibilities

Car Park

• To openandlock the car parksand toilets.
• To provide a friendly,warm,and helpful welcome to visitors.
• To litter pick.
• To maintain constant vigilance and awareness in order to provide safety and security to the Estate, the people who live and work on it and those visiting it.

Shops

• To openand closetheshop(s).
• Tooperatethe till and servecustomers.
• To assistwith stock takes,replenish stockandmaintainaccuratestock records.
• To assistvisitors with the purchasingof season ticketsand management of theiraccountusingtheiPad.

Ice Cream Kiosk (high only)

• To open and closethe kiosk.
• To provide a friendly,warm,and helpful welcome to visitorsand toprovide advice and information about what visitors can see and enjoy on theestate.
• To operate the till and serve customers.

The successful candidate will be friendly, personable,and able to offer excellent levels of customer service.You will be comfortable usingIT systems(e.g. car park machine, till).You will have a fulldriver’slicence.

Why Join Us?

This is a unique opportunity to work at the heart of one of the UK’s most significant historic estates, contributing to its long-term success while being part of a supportive and values-led organisation.

Our core values include “Being Inclusive” and we particularly welcome applications from disabled and Black Asian and Minority Ethnic (BAME) candidates who are currently under-represented. We also welcome applicants from the LGBTQ+ community. Flexible ways of working will always be considered.