Visitor Welcome Assistant

Devonshire Group; United Kingdom; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A leading heritage organization is seeking a Visitor Welcome Assistant to offer exceptional customer service across the estate at Bolton Abbey. This role involves various duties including opening and closing car parks, assisting in shops, and serving at the ice cream kiosk during peak seasons. Ideal candidates should possess a full driver’s license and be comfortable using IT systems. Join us in contributing to one of the UK’s significant historic estates in a supportive environment.

Qualifications

• Excellent levels of customer service.
• Comfortable using IT systems like tills and car park machines.
• Full driver’s license required.

Responsibilities

• Open and close car parks and toilets.
• Provide a warm welcome to visitors.
• Assist with shop operations and stock management.
• Operate the till and serve customers at the ice cream kiosk during high season.

Skills

Customer service

Friendliness

IT system usage

Vigilance and safety awareness

Job description

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Visitor Welcome Assistant

Reference: JAN20261617

Expiry date: 2026-02-28 23:59:00.000

Location: Skipton

Benefits: https://devonshiregroup.co.uk/work-with-us/

We havea fantastic opportunityatBolton Abbeyfor a Visitor Welcome Assistant.

This is a varied, customer-facing role combining outdoor and indoor work across the estate, including car parks, shops and, during high season, the ice cream kiosk. You will act as a welcoming point of contact for visitors to Bolton Abbey. Assistingwith car parking, estate knowledge, hospitality andpurchasing.

Days and hours ofworkare variable dependent upon the season., a minimum number of shifts per week will be guaranteed.

Key Responsibilities

Car Park

• To openandlock the car parksand toilets.
• To provide a friendly,warm,and helpful welcome to visitors.
• Tolitter pick.
• Tomaintainconstant vigilance and awarenessin order toprovide safety and security to the Estate, the people who live and work on it and those visiting it.

Shops

• To openand closetheshop(s).
• Tooperatethe till and servecustomers.
• Toassistwith stock takes,replenish stockandmaintainaccuratestock records.
• Toassistvisitors with the purchasingof season ticketsand management of theiraccountusingtheiPad.

Ice Cream Kiosk (high season only)

• To open andclosethe kiosk.
• To provide a friendly,warm,and helpful welcome to visitorsand toprovide advice and information about what visitors can see and enjoy on theestate.
• Tooperatethe till and serve customers.

The successful candidate will be friendly, personable,and able to offer excellent levels of customer service. You will be comfortable usingIT systems(e.g. car park machine, till).You will have afulldriver’slicence.

Why Join Us?

This is a unique opportunity to work at the heart of one of the UK’s most significant historic estates, contributing to its long-term success while being part of a supportive and values-led organisation.

Our core values include “Being Inclusive” and we particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates who are currently under-represented. We also welcome applicants from the LGBTQ+ community. Flexible ways of working will always be considered.