Visitor Welcome Assistant

Devonshire Group; United Kingdom; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A leading heritage organization in the UK seeks a Casual Visitor Welcome Assistant at Bolton Abbey. This varied role combines outdoor and indoor tasks, including providing a warm welcome to visitors, assisting with car parking, and operating kiosks. The ideal candidate will possess excellent customer service skills, have a full driver’s license, and be comfortable using IT systems. This position offers a chance to contribute to the success of a significant historic estate while serving the public in a welcoming environment.

Benefits

Supportive and values-led organization

Qualifications

• The successful candidate will have a full driver’s licence.
• Must be able to work in a casual, customer-facing role.
• Ability to maintain safety and security during visitor interactions.

Responsibilities

• Open and lock car parks and toilets.
• Provide a warm welcome to visitors and assist them as needed.
• Operate the till and serve customers in shops and kiosks.

Skills

Excellent customer service

Friendly and personable demeanor

Comfortable using IT systems

Job description

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Reference: JAN20261618

Expiry date: 23:59, Sat, 28th Feb 2026

Location: Skipton

Benefits: https://devonshiregroup.co.uk/work-with-us/

We havea fantastic opportunityatBolton Abbeyfor aCasualVisitor Welcome Assistant.

This is a varied, customer-facing role combining outdoor and indoor work across the estate, including car parks, shops and, during high season, the ice cream kiosk. You will act as a welcoming point of contact for visitors to Bolton Abbey. Assisting with car parking, estate knowledge, hospitality and purchasing.

Employment will be on a casual basis.

Key Responsibilities

Car Park

• To open and lock the car parks and toilets.
• To provide a friendly, warm, and helpful welcome to visitors.
• To litter pick.
• To maintain constant vigilance and awareness in order to provide safety and security to the Estate, the people who live and work on it and those visiting it.

Shops

• To open and close the shop(s).
• To operate the till and serve customers.
• To assist with stock takes, replenish stock and maintain accurate stock records.
• To assist visitors with the purchasing of season tickets and management of their account using the iPad.

Ice Cream Kiosk (high season only)

• To open and close the kiosk.
• To provide a friendly, warm, and helpful welcome to visitors and to provide advice and information about what visitors can see and enjoy on the estate.
• To operate the till and serve customers.

The successful candidate will be friendly, personable, and able to offer excellent levels of customer service. You will be comfortable using IT systems (e.g. car park machine, till). You will have a full driver’s licence.

Why Join Us?

This is a unique opportunity to work at the heart of one of the UK’s most significant historic estates, contributing to its long-term success while being part of a supportive and values-led organisation.

Our core values include “Being Inclusive” and we particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates who are currently under-represented. We also welcome applicants from the LGBTQ+ community. Flexible ways of working will always be considered.