Visitor Assistant

English Heritage Ltd; Battle; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A historical site charity is seeking a Visitor Assistant for Battle Abbey in East Sussex. This role involves helping visitors by providing personalized experiences, ensuring the site is safe and well-presented, and working as part of a team. Ideal candidates will have a passion for service and will enjoy working with a diverse audience. This position offers 16 to 30 hours per week with competitive pay, career progression, and several employee benefits.

Benefits

Free access to English Heritage sites

25% discount in shops and cafes

25 days' holiday plus Bank Holidays

Matched pension contributions

Qualifications

• A passion for people and excellent customer service is essential.
• Experience in public-facing roles is beneficial.
• You will work well within a team environment.

Responsibilities

• Assist visitors with personalized experiences and recommendations.
• Ensure site safety and presentation at all times.
• Work weekends and Bank Holidays as required.

Skills

Customer service

Teamwork

Public interaction

Job description

Overview

Title Visitor Assistant Location Battle Abbey, Battle, East Sussex, TN33 0AD Salary £12.39 per hour / 16 to 30 hours per week April to October, 0 hours November to March / Permanent. All salaries will increase following the NLW rise on 1st April 2026 to a minimum of £12.71 per hour Job type Permanent Ref 16304

Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a Visitor Assistant to join us at Battle Abbey working 16 to 30 hours per week.

Responsibilities

Through your recommendations, you will help personalise visitors’ experiences — for example by talking about the benefits of English Heritage membership or suggesting things to see and do on site. You will ensure the site is accessible, safe and well presented at all times. You will be part of an amazing team of employees and volunteers, ensuring visitors have a great time from the moment they arrive until they say goodbye.

It is a varied role – some days will be busy from start to finish and others quieter, especially on wetter days. You will be required to work weekends and Bank Holidays. You will receive full training and support as part of your induction.

Some paid or voluntary experience with the public is beneficial.

Qualifications and skills

No history background? No problem. What is important to us is a passion for people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience.

Experience with public-facing roles is beneficial, but full training is provided.

Benefits

• Career progression within the heritage sector in retail, food and beverage or general management
• Opportunities to go to some of our great live music and history events
• Free access to all English Heritage sites for you, and up to 6 friends and / or family members
• 25% discount in our shops and cafes
• Enhanced maternity/paternity/shared parental leave
• 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years
• Options to buy additional leave
• Matched pension contributions up to a maximum of 10%

Application and inclusion

To find out more about us and what we do, please register via one of the links below join us at one of our webinars.

• Friday 23rd January 2026 11.30am-12.30pm
• https://events.teams.microsoft.com/event/3ac4acf3-1db2-40d8-a81b-5c178615e5e6@30116e44-4d79-44c0-a8c1-ebc0707da3c9
• Wednesday 4th February 2026 6-7pm
• https://events.teams.microsoft.com/event/ea661ca0-f117-46dd-8c83-af63e055008a@30116e44-4d79-44c0-a8c1-ebc0707da3c9
• You can also find out more about us here: https://www.english-heritage.org.uk/about/ and meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/

Everybody's welcome at English Heritage

Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.

If you would like to talk to us before you apply e.g. about workplace adjustments or working patterns, please contact Ashleigh Saunters, Supervisor, on [e-mail]. No agencies please.

You will need to refer to the following documents when completing your application.