Visitor Welcome Assistant

Devonshire Group; Skipton; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A historic estate organization in Skipton is looking for a Casual Visitor Welcome Assistant to provide excellent customer service across various locations including car parks, shops, and kiosks. The role involves welcoming visitors, managing customer interactions, and ensuring safety and security on the estate. Ideal candidates will be friendly, personable, and comfortable using technology. The organization values inclusivity and supports diverse applicants while offering flexible working options.

Qualifications

• Excellent levels of customer service.
• Comfortable using IT systems like tills.
• Full driver’s license required.

Responsibilities

• Provide a warm welcome to visitors.
• Maintain the safety and security of the estate.
• Operate the till and serve customers.
• Assist with stock management in the shop.

Skills

Customer service

Friendly demeanor

Awareness for safety

Technological proficiency

Job description

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Reference: JAN20261618

Expiry date: 23:59, Sat, 28th Feb 2026

Location: Skipton

Benefits: https://devonshiregroup.co.uk/work-with-us/

We havea fantastic opportunityatBolton Abbeyfor aCasualVisitor Welcome Assistant.

This is a varied, customer-facing role combining outdoor and indoor work across the estate, including car parks, shops and, during high season, the ice cream kiosk. You will act as a welcoming point of contact for visitors to Bolton Abbey. Assisting with car parking, estate knowledge, hospitality and purchasing.

Employment will be on a casual basis.

Key Responsibilities

Car Park

• To open and lock the car parks and toilets.
• To provide a friendly, warm, and helpful welcome to visitors.
• To litter pick.
• To maintain constant vigilance and awareness in order to provide safety and security to the Estate, the people who live and work on it and those visiting it.

Shops

• To open and close the shop(s).
• To operate the till and serve customers.
• To assist with stock takes, replenish stock and maintain accurate stock records.
• To assist visitors with the purchasing of season tickets and management of their account using the iPad.

Ice Cream Kiosk (high season only)

• To open and close the kiosk.
• To provide a friendly, warm, and helpful welcome to visitors and to provide advice and information about what visitors can see and enjoy on the estate.
• To operate the till and serve customers.

The successful candidate will be friendly, personable, and able to offer excellent levels of customer service. You will be comfortable using IT systems (e.g. car park machine, till). You will have a full driver’s licence.

Why Join Us?

This is a unique opportunity to work at the heart of one of the UK’s most significant historic estates, contributing to its long-term success while being part of a supportive and values-led organisation.

Our core values include “Being Inclusive” and we particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates who are currently under-represented. We also welcome applicants from the LGBTQ+ community. Flexible ways of working will always be considered.