Facilities Account Manager

CBRE Group; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A global facilities management provider in London seeks an experienced Facilities Account Manager to oversee the delivery of comprehensive hard services. The role involves managing a team, maintaining strong customer relations, and ensuring service excellence. Candidates should possess relevant experience in hard services management and a higher education qualification in electrical bias. This position offers a chance to enhance operational and financial performance in a dynamic environment.

Qualifications

• Experience in delivering critical workplace services.
• Strong leadership and team management skills.
• Ability to manage P&L and profitability.

Responsibilities

• Oversee the day-to-day running of hard services.
• Maintain customer relations and meet contractual objectives.
• Manage a team of professionals and support workers.

Skills

Hard Services Management

Strong Commercial Acumen

Customer Relations

Team Leadership

Education

HND or higher in electrical bias

Job description

## Facilities Account ManagerFacilities Account ManagerJob ID256482Posted02-Feb-2026Service lineGWS SegmentRole typeFull-timeAreas of InterestFacilities ManagementLocation(s)London - England - United Kingdom of Great Britain and Northern IrelandCBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management, we are recruiting an Account Manager to join our team located in London.As an Account Manager you will be responsible for delivering the full suite of FM services to one of our key client’s, working in partnership with all stakeholders to ensure a 5 Star service is always delivered and maintained.Constant innovation is key to our long-term success, and within the role you will be responsible for improving both operational and commercial performance through best practice, operational excellence and identifying opportunities for introducing new service lines and product offerings.The role of the Account Manager will be to supervise, plan, and co-ordinate all aspects of System Operations, Hard Service delivery. Planned Preventative Maintenance (PPM), Reactive Maintenance, M&E and Help Desk Calls, and Small Project Works. The successful candidate would be expected to be operationally hands on where necessary as well as having full managerial and financial responsibilities.Key responsibilities are as follows:• Responsible for the day to day running of both the hard services, organising the site team and supply chain in order to meet contractual outputs and objectives• Maintain customer relations including progress meeting, site visits, and obtaining referrals• Managing & having accountability for the P&L and maintaining agreed profit margins• Managing a team of soft services professionals and M&E engineers and contract support workers effectively to maximize the performance of the company• Assist in the preparation of standard operating procedures, emergency and contingency plans• Ensure the provision of healthy and safe working conditions and regularly review the H&S policy• Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, and make sure that contracts are re-won on re-tenderPerson Specification• Interested candidates must possess quantifiable experience within a similar role, delivering into a critical workplace environment.• Knowledge of Hard Services along with qualifications at HND or higher electrical bias is essential.• Strong commercial acumen is essential, and experience of managing a P&L is preferable.Share this job:* Share Facilities Account Manager with a friend via e-mail## Join our Talent CommunityKeep up to date with exciting career opportunities and the latest news.