Facilities Manager

IWFM Regional/Special Interest Group; Leeds; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A facilities management organization in England is seeking a candidate to assist the National Account Manager in delivering operational excellence for a prestigious client. Responsibilities include managing systems, operational performance, and budgets while ensuring effective communication with teams. Successful candidates will have strong customer service experience and proficiency in CAD and Microsoft Office. The role requires attention to detail and the ability to remain calm under pressure, contributing to a professional, customer-focused service.

Qualifications

• Experience in a fast-paced customer service environment.
• Ability to remain calm under pressure.
• Attention to detail is essential.

Responsibilities

• Support continuous improvement of operational systems.
• Monitor operational performance and budgets.
• Manage daily communications with internal teams.
• Oversee invoicing and financial control.

Skills

Customer service experience

Excellent communication skills

Organisational skills

Financial awareness

Proficient in Microsoft Office

Proactive and flexible approach

Tools

CAD systems

Job description

About the Role

Shift Pattern: Monday to Friday, 08:00–17:00

This role forms part of a best–in–class Facilities Management team, delivering a professional and customer–focused operational service for a confidential prestigious client. The position supports Regional Facilities Managers to ensure effective team coordination, client engagement, and delivery of contract objectives.

The role includes deputising for the National Account Manager, providing leadership and holiday cover when required. The successful candidate will manage CAFM systems, CAD floor plans, engineer coordination, financial administration, reporting, and support strategic account objectives.

Key Responsibilities

• Support continuous improvement of operational systems and processes.

• Drive high–performing operational delivery in line with business plans.

• Monitor operational performance, budgets, and service delivery.

• Ensure effective execution of operational processes and SLAs.

• Produce operational documentation, reports, and performance data.

• Manage daily communications with internal operational teams.

• Support and deputise for the National Account Manager.

• Analyse trends in planned and reactive maintenance activity.

• Work with the client help desk to support reporting and engagement.

• Manage and update CAD drawings as required.

• Oversee invoicing, service charges, and on–account financial control.

• Manage ACW budgets, quotations, and subcontractor documentation.

• Maintain accurate records, site filing, and staff leave documentation.

• Provide cover for the London Facilities Manager when required.

Essential Experience

• Experience in a fast–paced customer service environment

• Excellent written and verbal communication skills

• Strong organisational and prioritisation skills

• Good financial awareness and attention to detail

• Ability to remain calm under pressure

• Proficient in Microsoft Office and CAD systems

• Proactive, flexible, and service–driven approach

Desirable Experience

• Facilities Management experience

• Experience with Concept Evolution or similar CAFM systems

• Health & Safety knowledge (IOSH or equivalent)

• Knowledge of engineering and cleaning services

• Moves and changes experience