Aviation Scheduling & Customer Experience Specialist

Flight Safety International; Farnborough; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading aviation training provider in Farnborough seeks a Scheduling Specialist to oversee all scheduling for customers. Responsibilities include managing training schedules, ensuring regulatory compliance, and providing excellent customer service. Ideal candidates will have a degree in Business/Aviation Management and possess strong communication and organizational skills. This role involves interacting with various levels of management and requires familiarity with scheduling software. Join us to enhance the customer experience and drive operational success.

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field.
• 1-2 years of aviation experience preferred.
• Knowledge of FARs and FAA regulations.

Responsibilities

• Manage scheduling for clients and internal customers.
• Confirm attendance and training objectives with clients.
• Ensure adherence to regulatory requirements.

Skills

Customer service skills

Knowledge of aviation terminology

Detail-oriented

Excellent organizational skills

Verbal and written communication skills

Knowledge of scheduling software

Fluency in English

Education

Bachelor’s degree in Business or Aviation Management

Three years of related experience

Tools

MS Office Suite

TMS Systems

CRM

Job description

A leading aviation training provider in Farnborough seeks a Scheduling Specialist to oversee all scheduling for customers. Responsibilities include managing training schedules, ensuring regulatory compliance, and providing excellent customer service. Ideal candidates will have a degree in Business/Aviation Management and possess strong communication and organizational skills. This role involves interacting with various levels of management and requires familiarity with scheduling software. Join us to enhance the customer experience and drive operational success.