Field Services Technician I - Onsite IT & AV Support

Astreya Inc.; Greater London; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A technology services company is looking for a Field Services Technician I to provide onsite technical support in Greater London. You'll handle IT service tickets, assist with workstation setups, and troubleshoot hardware issues. The role requires knowledge of Windows, basic Linux, and solid customer service skills. An associate’s degree in IT is preferred. This is a fully onsite position, ensuring a strong presence to assist end users effectively.

Qualifications

• Experience with troubleshooting and deploying desktops and laptops.
• Basic knowledge of AV/VC systems like Zoom and Webex.
• Familiarity with MDM concepts for mobile device management.

Responsibilities

• Respond to IT service tickets following documented procedures.
• Perform workstation setups and basic AV checks.
• Provide customer-focused support for end users.

Skills

Knowledge of Windows 10/11

Basic Linux environments

Troubleshooting hardware issues

Customer service orientation

Strong verbal communication skills

Ability to work independently

Education

Associate's degree in Information Technology

Tools

ServiceNow

Jira

Job description

A technology services company is looking for a Field Services Technician I to provide onsite technical support in Greater London. You'll handle IT service tickets, assist with workstation setups, and troubleshoot hardware issues. The role requires knowledge of Windows, basic Linux, and solid customer service skills. An associate’s degree in IT is preferred. This is a fully onsite position, ensuring a strong presence to assist end users effectively.