Hybrid IT Support Engineer – Flexible Hours & On-Call

Graham And Brown Ltd.; Blackburn, Padiham; Hybrid; GBP 28,000 - GBP 36,000; Full time

Job summary

A renowned British family company in Blackburn is seeking an IT Support Engineer to provide exceptional technical support across UK sites and remotely. The role involves troubleshooting hardware and software issues, assisting with IT equipment maintenance, and working with various departments to enhance operational efficiency. Ideal candidates will have a minimum of two years' technical support experience, knowledge of Windows and Mac systems, and excellent communication skills. Enjoy benefits like hybrid working options and generous discounts for home products.

Benefits

Birthday off

Flexi-time working

Hybrid working option

Up to 60% discount

10% pension scheme

Enhanced maternity and paternity pay

Free parking

Regular social events

Qualifications

• Minimum of two years' experience in a technical support role.
• Strong troubleshooting and diagnostic skills are required.
• Valid UK driving license to service both sites.

Responsibilities

• Provide technical support across UK sites and remotely.
• Troubleshoot hardware and software issues effectively.
• Contribute to continuous improvement of IT services.

Skills

Technical support experience

Windows operating system knowledge

Mac operating system knowledge

Troubleshooting skills

Excellent communication skills

Customer service orientation

Tools

Active Directory

IT ticketing systems

Job description

A renowned British family company in Blackburn is seeking an IT Support Engineer to provide exceptional technical support across UK sites and remotely. The role involves troubleshooting hardware and software issues, assisting with IT equipment maintenance, and working with various departments to enhance operational efficiency. Ideal candidates will have a minimum of two years' technical support experience, knowledge of Windows and Mac systems, and excellent communication skills. Enjoy benefits like hybrid working options and generous discounts for home products.