Resident Experience Lead – Community & Events

Savills Plc; Greater London; On-site; GBP 35,000; Full time

Job summary

A leading property management firm is seeking a Senior Residents Experience Assistant in Greater London. This role involves providing first-class on-site property management services and building effective relationships with residents to enhance community spirit. Key responsibilities include assisting in management of resident services, organizing community events, and ensuring high service standards. The position requires a strong customer service background and the ability to communicate effectively with residents. A salary of £35k per annum is offered.

Qualifications

• Strong customer service experience and ethic required.
• Ability to think on their feet and make considered decisions daily.
• Excellent written and verbal communication skills are a must.

Responsibilities

• Assist in resident services management ensuring first-class customer service.
• Organizing and hosting community events to enhance engagement.
• Act as the first point of contact for residents and visitors.

Skills

Strong customer service ethic

Positive, can do attitude

Common sense approach

Ability to make considered decisions

Outgoing, warm and friendly personality

Organised and meticulous

Excellent written and spoken etiquette

IT literate and social media savvy

Experience in viewings

Job description

A leading property management firm is seeking a Senior Residents Experience Assistant in Greater London. This role involves providing first-class on-site property management services and building effective relationships with residents to enhance community spirit. Key responsibilities include assisting in management of resident services, organizing community events, and ensuring high service standards. The position requires a strong customer service background and the ability to communicate effectively with residents. A salary of £35k per annum is offered.