Resident Experience & Leasing Lead

Modern Living Solutions; Greater London; On-site; GBP 35,000 - GBP 45,000; Full time

Job summary

A leading property management company is seeking an experienced Front of House Manager to oversee daily operations and ensure exceptional customer service in Greater London, England. The ideal candidate will have a proven track record of team leadership and a strong ability to manage client relationships. They're expected to drive leasing goals through effective supervision of the front-of-house team and actively engage with residents to improve service delivery. This role promotes professional development within the team and requires compliance with health and safety policies.

Qualifications

• Experience in leading and motivating a team with a proven track record.
• Knowledge of Landlord/Tenant Legislation.
• Excellent organization skills to multitask and prioritize.

Responsibilities

• Assist in day-to-day front-of-house operations.
• Lead and motivate the team to achieve leasing goals.
• Ensure customer satisfaction and retention.

Skills

Team leadership

Customer service

Sales and marketing

Problem-solving

Fluent English communication

Tools

Microsoft Office

Property operations software

Job description

A leading property management company is seeking an experienced Front of House Manager to oversee daily operations and ensure exceptional customer service in Greater London, England. The ideal candidate will have a proven track record of team leadership and a strong ability to manage client relationships. They're expected to drive leasing goals through effective supervision of the front-of-house team and actively engage with residents to improve service delivery. This role promotes professional development within the team and requires compliance with health and safety policies.