Remote Customer Care Pro - Empathetic User Advocate

PA 2 Assist Ltd.; Remote; GBP 20,000 - GBP 30,000; Full time

Job summary

A technology support company in the UK seeks a customer-oriented individual to enhance user experience through empathetic communication and guidance. You will respond to user inquiries, assist with account management, and advocate for user needs. The ideal candidate has over 1 year of experience in customer-facing roles and excels in a remote work environment. Flexibility, patience, and strong communication skills are essential for this role.

Qualifications

• 1+ years of experience in a customer-facing role such as Support or Community Management.
• Experience in a remote environment is a plus.

Responsibilities

• Respond to user inquiries with warmth and personalization.
• Guide users through account setup and audio model generation.
• Spot trends in user questions and share insights with the product team.

Skills

High Emotional Intelligence (EQ)

Clear and concise writing

Strong listening skills

Patience

Organizational skills

Job description

A technology support company in the UK seeks a customer-oriented individual to enhance user experience through empathetic communication and guidance. You will respond to user inquiries, assist with account management, and advocate for user needs. The ideal candidate has over 1 year of experience in customer-facing roles and excels in a remote work environment. Flexibility, patience, and strong communication skills are essential for this role.