Global Technical Support Manager - Complex Systems

Mesh-AI Limited; Abingdon; On-site; GBP 60,000 - GBP 70,000; Full time

Job summary

A technology firm based in Abingdon is seeking a Technical Customer Support Manager to lead a team of engineers and provide technical support to customers. This role involves managing the resolution of faults and ensuring product performance, with responsibilities spanning customer sites in Europe, the USA, and Asia. Applicants should have a Bachelor’s in a relevant field and a minimum of 5 years of relevant experience. This position offers a competitive salary and various benefits including annual leave and a share scheme.

Benefits

25 days annual leave

Death in service benefit

Private health care

Pension contributions of 4%

Generous EMI Share scheme

Qualifications

• Minimum 5 years relevant experience in technical support or field service.
• Experience with mechanical, electronic, and optical systems.
• Familiarity with quality management systems.

Responsibilities

• Manage, coach, and develop the Customer Support engineer team.
• Provide technical support and guidance to the team in the field.
• Manage the resolution of faults on products at customer sites.

Skills

Team management

Technical support

Field service experience

Problem-solving

Education

Bachelor’s Degree in physical sciences or engineering

Tools

CRM systems

Mechanical systems

Optical systems

Electronics

Job description

A technology firm based in Abingdon is seeking a Technical Customer Support Manager to lead a team of engineers and provide technical support to customers. This role involves managing the resolution of faults and ensuring product performance, with responsibilities spanning customer sites in Europe, the USA, and Asia. Applicants should have a Bachelor’s in a relevant field and a minimum of 5 years of relevant experience. This position offers a competitive salary and various benefits including annual leave and a share scheme.