Customer Support & Technical Services Supervisor

Myenergi; Stallingborough; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A growing global clean-tech manufacturer in Stallingborough is seeking a Customer Service Manager to lead and develop their support teams. The ideal candidate will have a strong technical understanding, proven experience managing customer service environments, and a passion for delivering outstanding outcomes. Responsibilities include team management, ensuring operational efficiency, and driving a positive customer experience. The company offers a supportive work environment and numerous employee benefits.

Benefits

Free on-site EV charging

Private Medical Insurance

Cycle to Work Scheme

25 days’ holiday + Bank Holidays

Mental Health First Aiders

Career development

Employee empowerment

Free on-site parking

EV salary sacrifice scheme

Birthday leave

Long service awards

Enhanced maternity and paternity pay

Employee Assistance Programme

Qualifications

• Proven experience managing a full-service desk.
• Strong technical understanding in a tech-driven environment.
• Ability to analyze data and produce performance reports.

Responsibilities

• Lead and develop the Customer Service and Technical Support teams.
• Ensure consistent coverage and manage team scheduling.
• Monitor ticket queues and maintain service excellence.

Skills

Leadership skills

Technical understanding

Communication

Problem-solving

Decision-making

Customer service expertise

Tools

Ticketing systems

CRM tools

Live chat platforms

Job description

A growing global clean-tech manufacturer in Stallingborough is seeking a Customer Service Manager to lead and develop their support teams. The ideal candidate will have a strong technical understanding, proven experience managing customer service environments, and a passion for delivering outstanding outcomes. Responsibilities include team management, ensuring operational efficiency, and driving a positive customer experience. The company offers a supportive work environment and numerous employee benefits.