Senior Customer Support Engineer — Complex Tech Troubleshooter

OxTS RD; Middleton; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A technology company in Middleton is looking for a (Senior) Customer Support Engineer to deliver technical support, guidance, and training to customers and prospects. The role involves resolving issues, creating documentation, and collaborating on product integration. Ideal candidates should have a technical degree, experience in technical support, and strong communication skills. Benefits include a discretionary profit share bonus, extensive holiday entitlement, and a workplace pension scheme.

Benefits

Discretionary profit share bonus

27 days holiday plus bank holidays

5% employee and employer pension contributions

Group Income Protection Insurance

Death In Service Scheme

Electric Vehicle Scheme

Smart casual dress code

Qualifications

• Experience in a technical support role within a high-tech environment.
• Strong mathematical background in coordinate systems, calculus, geometry, and algebra.
• Experience with software and hardware integration.
• Familiarity with customer-facing support processes and ticketing systems.

Responsibilities

• Provide technical support and troubleshoot complex issues.
• Assist with product selection and provide training.
• Collaborate with customers on integration projects.
• Create effective support documentation.
• Capture customer feedback for improvements.

Skills

Customer-focused

Strong interpersonal skills

Problem-solving skills

Attention to detail

Strong communication skills

Self-starter

Education

Degree in engineering or technical discipline (2:2 or above)

Tools

Microsoft Office

Windows

Job description

A technology company in Middleton is looking for a (Senior) Customer Support Engineer to deliver technical support, guidance, and training to customers and prospects. The role involves resolving issues, creating documentation, and collaborating on product integration. Ideal candidates should have a technical degree, experience in technical support, and strong communication skills. Benefits include a discretionary profit share bonus, extensive holiday entitlement, and a workplace pension scheme.