Global Head of Application Services & Support

Alter Domus Group; Greater London; Hybrid; GBP 70,000 - GBP 90,000; Full time

Job summary

A global financial services company in Greater London seeks an experienced Application Support Manager. The ideal candidate will manage technical support for 140 applications, guide a global team, and ensure high client satisfaction. Applicants must have over 10 years of experience in production support, a degree in computer science, and strong problem-solving abilities. This position emphasizes the integration of technical and financial skills to enhance service excellence in a hybrid work environment.

Benefits

Support for professional accreditations

Flexible arrangements

Employee Assistance Program

Qualifications

• 10 years of production support experience in application environments.
• ITIL certifications are an asset.
• Fluency in English is mandatory.

Responsibilities

• Deliver technical support for approximately 140 applications.
• Manage and mentor global Applications support teams.
• Diagnose and rectify production environment issues.
• Enhance client satisfaction and loyalty metrics.

Skills

Troubleshooting complex technical issues

Knowledge of financial products

Strong communication skills

Analytical skills

Education

Degree in computer science or related field

Tools

Power BI

Job description

A global financial services company in Greater London seeks an experienced Application Support Manager. The ideal candidate will manage technical support for 140 applications, guide a global team, and ensure high client satisfaction. Applicants must have over 10 years of experience in production support, a degree in computer science, and strong problem-solving abilities. This position emphasizes the integration of technical and financial skills to enhance service excellence in a hybrid work environment.