Spare Parts Admin & Customer Support

Manpower; Plymouth; On-site; GBP 22,000 - GBP 26,000; Full time

Job summary

A recruitment agency is looking for an Administrator to join a busy Spares Department in Plymouth. In this role, you will handle customer enquiries, process orders, manage returns, and ensure accurate records. The ideal candidate should have strong organisational and communication skills, experience in administration or customer service, and be proficient in ERP systems and Microsoft Office. This position is an excellent opportunity to contribute to customer satisfaction and the smooth running of operations.

Qualifications

• Previous experience in administration, order processing, or customer service within a manufacturing, engineering, or logistics environment.
• Confident using ERP systems and Microsoft Office applications.
• High attention to detail and accuracy when handling data and documentation.

Responsibilities

• Handle customer enquiries via phone and email, providing accurate information on part numbers, prices, and availability.
• Process UK and Export orders, issuing order acknowledgements promptly.
• Manage customer return requests and ensure accurate records.
• Prepare export documentation, including commercial invoices.
• Produce and issue regular reports to customers, e.g. backlog updates.

Skills

Organisational skills

Customer service

Attention to detail

Communication skills

Proficiency in ERP systems

Proficiency in Microsoft Office

Tools

ERP systems

Microsoft Office

Job description

A recruitment agency is looking for an Administrator to join a busy Spares Department in Plymouth. In this role, you will handle customer enquiries, process orders, manage returns, and ensure accurate records. The ideal candidate should have strong organisational and communication skills, experience in administration or customer service, and be proficient in ERP systems and Microsoft Office. This position is an excellent opportunity to contribute to customer satisfaction and the smooth running of operations.