Product Support Specialist Manual and Robotic

Stryker Corporation; City of Edinburgh; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading medical technology company is seeking a Product Support Specialist based in Edinburgh. This full-time role involves supporting robotic and manual joint replacement procedures, training healthcare staff, and managing Stryker's inventory. The ideal candidate has a background in a medical environment, excellent communication skills, and at least two years of relevant experience. Join a dynamic team focused on delivering exceptional service to clinical customers, with a travel requirement of about 70%.

Qualifications

• Minimum 2 years' theatre or medical experience.
• Commercial knowledge relevant to theatre and surgical procedures.
• Understanding of anatomy and physiology.

Responsibilities

• Support clinical customers with Stryker products in theatres.
• Coordinate training and events with local sales teams.
• Audit and manage Stryker stock in theatre environments.

Skills

Communication

Team Collaboration

Presentation Skills

Self-Motivation

People Skills

Education

Professional training in a medical environment or theatre experience

Tools

MS Office

Job description

Product Support Specialist Manual and Robotic page is loaded## Product Support Specialist Manual and Robotictime type: Full timeposted on: Posted Todayjob requisition id: R558346Work Flexibility: Field-basedThe Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role within Stryker UK will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.Key Activities & Accountabilities* Servicing existing and new customer base within the theatre and clinical environment.* Providing support for MAKO robotic procedures, and manual joint replacement surgeries.* Providing theatre and wider HCP staff with training on Stryker products.* Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.* Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.* Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.* Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.* Implementation of training, provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group.* Communicating essential features and benefits of products and their clinical application.* Always demonstrating outstanding ethics. Treating customers and other employees with respect and representing Stryker in the best possible light.* Behaving with integrity and delivering on commitments within required timescales.* Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.* Maintaining a basic business plan highlighting daily, weekly, and monthly objectives.* Developing an understanding of the local healthcare environment and regional strategy.* Additional responsibilities as directed by RSM (Regional Sales Manager).Education* Theatre experience or professional training in a medical environment preferred. Industry background also advantageous.Experience* Minimum 2 years’ theatre or medical experience.* Commercial knowledge and an understanding of cost pressures surrounding theatres and surgical procedures is important.* Computer skills – MS Office, Excel etc.* Presentation skills with modern presentation media.* Workshop/product demonstration skills including anatomy and physiology knowledge base.Competencies* High level communicator.* Ability to work in a collaborative manner with colleagues and customers.* Professional, disciplined, focused, and organised.* Strong sense of responsibility.* Ability to self-motivate, work under pressure and deal with challenge.* Winning personality and extensive people skills.* Actively seeks continuous self-improvement.* Flexible to change.Location* This role will predominantly be based in EdinburghTravel Percentage: 70%