Product Support Specialist - Robotic & Manual, South Wales & West Midlands

Stryker Corporation; Birmingham; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A medical technology company is seeking a Product Support Specialist in Birmingham. This role involves supporting joint replacement procedures, including robotic surgery, and training clinical staff in using Stryker products. You will coordinate with sales teams and manage customer service needs, ensuring high levels of support. Ideal candidates will have theatre experience and strong communication skills. Travel is required within the designated region and weekend work is expected once a month.

Qualifications

• Minimum 2 years’ theatre or medical experience preferred.
• Commercial knowledge of cost pressures in surgical environments.
• Skills in modern presentation media.

Responsibilities

• Support existing and new customer base in clinical environments.
• Provide training on Stryker products in the theatre.
• Manage theatre stock and consignment inventory.

Skills

Communication

Collaboration

Presentation Skills

Self-Motivation

Education

Theatre experience or professional training in a medical environment

Tools

MS Office

Excel

Job description

Product Support Specialist - Robotic & Manual, South Wales & West Midlands page is loaded## Product Support Specialist - Robotic & Manual, South Wales & West Midlandslocations: Birmingham, United Kingdom: Coventry, England: Cardiff, Wales: Vale of Glamorgan, Wales: Walsall, West Midlandstime type: Full timeposted on: Posted Todayjob requisition id: R558917Work Flexibility: Field-based**The Job's Mission**The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role within Stryker UK will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.Please note there is an expectation to work one weekend day per month, with a TOIL day given in the same week.Key Activities & Accountabilities* Servicing existing and new customer base within the theatre and clinical environment.* Providing support for MAKO robotic procedures, and manual joint replacement surgeries.* Providing theatre and wider HCP staff with training on Stryker products.* Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.* Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.* Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.* Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.* Implementation of training, provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group.* Communicating essential features and benefits of products and their clinical application.* Always demonstrating outstanding ethics. Treating customers and other employees with respect and representing Stryker in the best possible light.* Behaving with integrity and delivering on commitments within required timescales.* Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.* Maintaining a basic business plan highlighting daily, weekly, and monthly objectives.* Developing an understanding of the local healthcare environment and regional strategy.* Additional responsibilities as directed by RSM (Regional Sales Manager).Education* Theatre experience or professional training in a medical environment preferred. Industry background also advantageous.Experience* Minimum 2 years’ theatre or medical experience is preferred.* Commercial knowledge and an understanding of cost pressures surrounding theatres and surgical procedures is important.* Computer skills – MS Office, Excel etc.* Presentation skills with modern presentation media.* Workshop/product demonstration skills including anatomy and physiology knowledge base.Competencies* High level communicator.* Ability to work in a collaborative manner with colleagues and customers.* Professional, disciplined, focused, and organised.* Strong sense of responsibility.* Ability to self-motivate, work under pressure and deal with challenge.* Winning personality and extensive people skills.* Actively seeks continuous self-improvement.* Flexible to change.Location* This role is within the South Wales & West Midlands team.Travel Percentage: 80%