Field Service Engineer

Stryker Corporation; Greater London; On-site; GBP 30,000 - GBP 50,000; Full time

Job summary

A global medical device company is seeking a Field Service Engineer to maintain and repair their products while ensuring compliance with quality standards. This role involves technical assistance to customers, system installations, and documentation of service activities. The ideal candidate should have a degree in relevant engineering fields and possess strong mechanical skills, with a focus on service and quality. The position requires up to 75% travel within the region, as well as strong communication skills in English.

Qualifications

• Fluency in both spoken and written (technical and medical) English.
• Adequate IT-knowledge.

Responsibilities

• Maintain professional and profitable repair and preventive maintenance service business.
• Deliver technical assistance and documentation to customers.
• Installation of Stryker systems on customer site.
• Efficient and thorough documentation of service activities.
• Deliver technical training to internal & external parties.

Skills

Service minded

Organised

Independent

Quality confident

Good perception

Polite

Accurate

Positive

Loyal

Education

Degree in engineering medical electronics and camera technology or equivalent

Electrical / Electronic / Telecommunications / Mechanical / Software Technology Subjects

Tools

Microsoft Office

Lotus Notes

MFG/Pro

PS3

Outlook

Job description

Work Flexibility: Field-based# **Field Service Engineer - Permanent contract**## North East England ( Middlesborough, North Allerton, Darlington)## **What we want*** Someone who is self motived, independent, adaptable and organised* Someone who values relationships and contributing to a team culture* Someone that prioritises the quality standard of their work**What you will do**To maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications. Deliver technical assistance and documentation to internal and external customers. ***Accountability******Service Responsibility**** Repair and check electronic / mechanical Stryker products* Do annual check and calibration according to MDR on customer site* Fulfill Service contracts with planned maintenances* Installation of Stryker systems on customer site (e.g. Integrated OR)* Software & Hardware Upgrades* Delivery of technical Training to internal & external***Reporting**** Efficient and thorough documentation of service activities for internal and external reference* Scheduling of Customer visits in cooperation with Customer service* Ensure tracebility of all field based Stryker products through reporting tools* Attend team meetings, deliver presentations to encourage team development***Sales Support**** Give technical support to Product Managers and sales staff* Give technical support to Customers and Sales Department* Give IT support on certain instruments* Escalade opportunities and issues appropriate***Head office support**** Ensure excellent follow-up on all customer initiated issues* Ensure service provided is invoiced if not under warranty***Working conditions**** Work will take place in a varied range of scenarios including the workshop, hospitals, and theatres* Field Service Engineers will be expected to engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing Staff* Travel will be a regular occurrence within the defined region, in which case accommodation will be provided or arranged to the standard level within Stryker travel policy.***Job Dimensions**** Responding to Service Complaints as defined* Turn around time for repairs* Profitability of the field service business* Individual objectives as defined annual## **What you need*** Degree in engineering medical electronics and camera technology or equivalent, at least one of the following:* Electrical / Electronic / Telecommunications / Mechanical / Software* Technology Subjects* Fluency in both spoken and written (technical and medical) English* Adequate IT-knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)* Good skills in local language***Experience**** Preferred 3 years experience in medical electronics, combined with good mechanical skills* Minimum 2 years experience in a field service environment* IT experience on administrative and technical level***Competencies (skills, knowledge, requirements)**** Service minded* Organised* Independent* Quality confident* Persistent* Good perception* Polite* Accurate* Positive* LoyalTravel Percentage: Up to 75%