In Room Dining Team Leader

Hyatt Hotels Corporation; Greater London; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A global hospitality leader is seeking an In-Room Dining Team Leader for their location in Greater London. You will manage the daily operations of the in-room dining service, ensuring efficiency and adherence to standards while delivering exceptional service. Candidates should have previous experience in a luxury hospitality environment and outstanding interpersonal skills. The role includes continuous learning and development opportunities in a supportive and diverse workplace.

Benefits

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays for family and friends

Uniform provided and laundered

Headspace membership

50% discount on food and beverages

Continuous learning and development opportunities

Qualifications

• Previous experience in a luxury environment within the hospitality industry.
• Exceptional interpersonal and communication skills.
• Focus on providing outstanding levels of service.

Responsibilities

• Manage the daily operations of the in-room dining service.
• Oversee the processing of room service orders.
• Deliver food and beverages to guest rooms promptly.
• Implement training programs for food and beverage service.
• Coordinate with management to ensure guest satisfaction.

Skills

Exceptional interpersonal skills

Strong communication skills

Experience in luxury hospitality

Job description

Overview

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

Park Hyatt London River Thames offers 203 luxurious rooms, including a presidential suite and two signature mega-suites, with stunning views of the River Thames and central London. Nestled in a convenient location in the heart of the city, the hotel features exquisite dining options across two restaurants and two bar outlets, state-of-the-art event spaces, and a serene spa and wellness floor. Alongside our hotel offering, we are also in the process of launching a unique residential experience, creating a dynamic and evolving luxury environment for longer staying guests.

Responsibilities

• Manage the daily operations of the in-room dining service, ensuring efficiency and adherence to hotel standards
• Oversee the accurate and efficient processing of room service orders, ensuring all guest preferences and special requests are met
• Deliver food and beverages to guest rooms promptly and professionally, maintaining a high level of presentation and etiquette.
• Coordinate with management to implement training programs that enhance skills and knowledge in food and beverage service, fostering a culture of continuous improvement
• Work closely with other hotel departments to ensure seamless service and guest satisfaction.

About you

Previous experience in a luxury environment within the hospitality industry. Exceptional interpersonal and communication skills, with a focus on providing outstanding levels of service.

Benefits

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you.We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone\'s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps:Apply today for this In-Room Dining Team Leader role and start your journey with Hyatt Hotels!

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