Guest Relations Team Leader

Hyatt Hotels Corporation; Liverpool; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading global hospitality company is looking for a Guest Relations Team Leader in Liverpool, UK. This role involves managing Guest Services operations, ensuring exceptional service delivery, and leading a motivated team. Candidates should have experience in hotel front office or guest services, strong organizational skills, and leadership capabilities. Benefits include complimentary hotel stays, discounts for family and friends, and continuous professional development opportunities.

Benefits

12 complimentary nights at Hyatt Hotels

Discounted hotel stays for family and friends

Free meals on duty

Uniform provided and laundered

Headspace membership

50% discount on food and beverages

Continuous learning and development opportunities

Qualifications

• Previous experience in hotel front office or guest services operations.
• Strong organizational skills and guest-focused approach.
• Proven leadership abilities to motivate and guide a team.

Responsibilities

• Support the effective running of Guest Services operations.
• Conduct regular team meetings and provide coaching.
• Ensure all guests receive prompt and courteous service.
• Collaborate with other departments for smooth operations.
• Prepare daily reports for informed decision-making.

Skills

Leadership skills

Organizational skills

Guest-focused approach

Coaching abilities

Job description

Close Inclusive Collection Job Postings Notification

When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.

Duties and responsibilities related to the Guest Relations Team Leader role

• Support the effective running of Guest Services operations, fostering high levels of team engagement and performance.
• Conduct regular team meetings and provide ongoing coaching, training, and development opportunities.
• Ensure all guests receive prompt, professional, and courteous service, delivering positive and memorable experiences.
• Collaborate with other departments (e.g., Housekeeping, Engineering) to ensure seamless communication and smooth operations.
• Prepare, review, and analyse daily reports, including occupancy, revenue, and guest feedback, to support informed decision‑making.

About You

You have previous experience in hotel front office or guest services operations, ideally within the premium segment. Highly organized with strongasking abilities, you take a guest-focused approach in everything you do. With proven leadership skills, you are able to motivate, guide, and support your team while maintaining professionalism, consistency, and attention to detail.

Benefits of the Guest Relations Team Leader role include

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps: Apply today for this Guest Relations Team Leader role and start your journey with Hyatt Hotels!

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