Customer Service Manager: Lead a High-Impact Team

NEXT Retail Ltd.; Leicester; On-site; GBP 30,000; Full time

Job summary

A leading retail company in Leicester seeks a Customer Service Manager to lead a team in delivering exceptional service. You will motivate and coach Advisors, manage performance, and ensure customer satisfaction. The ideal candidate has experience in customer service management and a strong passion for inspiring teams. This role requires expertise in Power BI for data-driven decisions. The company values diversity and inclusion and is a proud Disability Confident Employer.

Benefits

Diversity and inclusion commitment

Supportive workplace environment

Qualifications

• Proven experience in customer service management, preferably in a contact centre.
• Proficient in delivering best-in-class customer service.
• Strong data interpretation skills to drive service improvements.

Responsibilities

• Lead and motivate a team of Advisors to deliver high-quality customer service.
• Manage attendance and performance issues proactively.
• Support recruitment efforts to build a strong team.

Skills

Experience in a similar Customer Service Management role

Strong customer service focus

Ability to inspire and motivate teams

Expertise in Power BI

Planning and organizing skills

Job description

A leading retail company in Leicester seeks a Customer Service Manager to lead a team in delivering exceptional service. You will motivate and coach Advisors, manage performance, and ensure customer satisfaction. The ideal candidate has experience in customer service management and a strong passion for inspiring teams. This role requires expertise in Power BI for data-driven decisions. The company values diversity and inclusion and is a proud Disability Confident Employer.