Luxury Experience & Community Lead (On‑Site)

Savills Plc; City of Westminster; On-site; GBP 55,000; Full time

Job summary

A leading property consultancy seeks an Experience & Community Manager to oversee the guest experience at a landmark workplace in Covent Garden. Key responsibilities include delivering exceptional service in front-of-house areas, developing experience strategies, and managing customer engagement. Candidates should have a strong hospitality background and proven leadership experience in luxury environments. This is a full-time on-site position offering a salary of £55,000.

Qualifications

• Strong hospitality mindset with a passion for delivering memorable experiences.
• Excellent relationship builder, able to engage customers and partners.
• Proven leadership experience in luxury hospitality or service-led environments.
• Exceptional problem-solving abilities with a proactive approach.

Responsibilities

• Deliver the Space House Experience in all Front of House areas.
• Develop and implement experience strategies & training.
• Act as primary point of contact for stakeholders and partners.
• Lead and refine guest experience communications and processes.
• Manage and curate the customer app for community engagement.

Skills

Strong hospitality mindset

Excellent relationship builder

Ability to navigate complex environments

Proactive decision-making

Attention to detail

Education

Proven leadership experience in luxury hospitality

Experience implementing new technology

Job description

A leading property consultancy seeks an Experience & Community Manager to oversee the guest experience at a landmark workplace in Covent Garden. Key responsibilities include delivering exceptional service in front-of-house areas, developing experience strategies, and managing customer engagement. Candidates should have a strong hospitality background and proven leadership experience in luxury environments. This is a full-time on-site position offering a salary of £55,000.