Hybrid 2nd Line IT Helpdesk Engineer

School Result; Basildon; Hybrid; GBP 28,000 - GBP 38,000; Full time

Job summary

A leading IT Managed Services Provider in Basildon is looking for a 2nd Line Helpdesk Engineer to deliver advanced IT support. This hybrid role offers an annual salary between £28,000 and £38,000, along with opportunities for career progression and ongoing professional development. Candidates should be proficient in Microsoft technologies and have a strong focus on customer service. The position involves remote support, troubleshooting escalated issues, and mentoring junior staff. Apply now to join a dynamic team dedicated to outstanding customer service.

Qualifications

• Proven track record of resolving complex technical issues.
• Ability to mentor junior engineers and update internal documentation.
• Strong customer service skills and experience in IT support.

Responsibilities

• Provide remote IT support and troubleshoot complex technical issues.
• Mentor junior engineers to enhance team skills.
• Conduct occasional customer site visits for complex issues.

Skills

Proficiency in Microsoft server and desktop operating systems

Experience with Microsoft O365, SharePoint, Intune, Active Directory, and Teams Voice

Knowledge of VMware and/or Microsoft Hyper-V

Basic networking skills (switches and firewalls)

Experience with Autotask, Datto RMM, and IT Glue

Job description

A leading IT Managed Services Provider in Basildon is looking for a 2nd Line Helpdesk Engineer to deliver advanced IT support. This hybrid role offers an annual salary between £28,000 and £38,000, along with opportunities for career progression and ongoing professional development. Candidates should be proficient in Microsoft technologies and have a strong focus on customer service. The position involves remote support, troubleshooting escalated issues, and mentoring junior staff. Apply now to join a dynamic team dedicated to outstanding customer service.