UK Customer Success Manager — Remote-First

Idealsvdr; Greater London; Hybrid; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading SaaS company is looking for a Customer Success Manager to join their team in the UK. This post-sales role requires managing a portfolio of high-value B2B clients, ensuring customer satisfaction and driving adoption. The ideal candidate has over 3 years of experience in account management within the SaaS sector, demonstrating strong interpersonal skills and a customer-driven approach. Ideal candidates should be located in or near London to facilitate in-person meetings, with additional benefits including remote-first flexibility.

Benefits

Home workplace budget

Co-working expense coverage

Remote-first flexibility

Qualifications

• At least 3 years of experience as an Account Manager or a CSM in B2B, preferably in SaaS.
• Proven track record managing a book of business of 50+ accounts.
• Experience driving MRR/ARR growth through renewals, upsells, or cross-sells.

Responsibilities

• Research new clients to identify their expected value from the product.
• Conduct onboarding trainings for new clients.
• Manage a portfolio of roughly 100 accounts with structured follow-ups.
• Execute renewals and expansions based on account usage.
• Drive customer advocacy initiatives by securing satisfied client reviews.

Skills

Full professional proficiency in English (C1)

Account Management

Customer-driven personality

Communication skills

Interpersonal skills

Presentation skills

Job description

A leading SaaS company is looking for a Customer Success Manager to join their team in the UK. This post-sales role requires managing a portfolio of high-value B2B clients, ensuring customer satisfaction and driving adoption. The ideal candidate has over 3 years of experience in account management within the SaaS sector, demonstrating strong interpersonal skills and a customer-driven approach. Ideal candidates should be located in or near London to facilitate in-person meetings, with additional benefits including remote-first flexibility.