Motorrad Service Advisor: Customer Care & Upsell Pro

BMW; Brighton; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading automotive company is seeking a Motorrad Service Advisor in Brighton to enhance customer experiences in their motorcycle aftersales department. In this role, you will be the main contact for customers during maintenance and repairs, providing transparency and building trust. The ideal candidate has exceptional communication skills and a knack for customer service. Join us and enjoy competitive perks like annual leave, retail discounts, and a company pension scheme.

Benefits

33 days of annual leave

Retail discounts

Discounts on cars and servicing

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

Healthcare support

Volunteering support

Company share purchase plan

Referrals incentive

Training and development opportunities

Life assurance options

Flexible working options

Qualifications

• Ability to engage confidently with riders and colleagues.
• Demonstrated experience in providing exceptional customer service.
• Skilled at understanding customer needs and upselling opportunities.

Responsibilities

• Welcome riders and engage them professionally.
• Keep customers informed on motorcycle repairs.
• Schedule motorcycle service appointments efficiently.

Skills

Excellent communication skills

Exceptional customer service

Understanding customer needs

Strong time management

Experience in a target-driven environment

Passion for motorcycles

Job description

A leading automotive company is seeking a Motorrad Service Advisor in Brighton to enhance customer experiences in their motorcycle aftersales department. In this role, you will be the main contact for customers during maintenance and repairs, providing transparency and building trust. The ideal candidate has exceptional communication skills and a knack for customer service. Join us and enjoy competitive perks like annual leave, retail discounts, and a company pension scheme.