Contracts Manager

Care England; Greater London; On-site; GBP 50,000 - GBP 55,000; Full time

Job summary

A leading plumbing and heating service provider in Greater London is looking for a Contracts Manager to oversee operations and manage client relationships. The role involves commercial growth through tenders and upselling opportunities, while ensuring compliance with industry standards. Candidates should have proven experience in contracts and operations management, with strong leadership skills. The position offers a competitive salary, benefits including 25 days holiday, and opportunities for career advancement.

Benefits

Competitive salary + standby allowance

25 days holiday + bank holidays

Company van

Pension scheme

Career progression opportunities

Qualifications

• Proven experience in Contracts Management / Operations Management within plumbing, heating, gas, M&E or FM.
• Strong commercial and client management background.
• Experience leading multidisciplinary teams.

Responsibilities

• Lead the day-to-day operations of the Private B2B department.
• Drive commercial growth through new business and tenders.
• Build and maintain strong relationships with clients.

Skills

Contracts Management

Operations Management

Commercial Management

Client Management

Communication

Organizational Skills

Analytical Skills

Problem-Solving

Job description

Overview

Contracts Manager – Private B2B (Plumbing, Heating & Compliance)

Location: Harrow Wealdstone Head Office / Client sites across London

Salary: £50,000 – £55,000 per annum (DOE + standby allowance)

Job Type: Full-time, Permanent

Working Hours:
Summer: 8:00am – 5:00pm (Apr–Sep)
Winter: 8:00am – 6:00pm (Oct–Mar)
Out-of-hours escalation rota (evenings/weekends)

Annual Leave: 25 days + bank holidays (increasing with service)

Responsibilities

• Lead the day-to-day operations of the Private B2B department, managing engineers, supervisors and office teams.
• Drive commercial growth through new business, tenders, quoting and upselling opportunities.
• Build and maintain strong relationships with commercial clients, acting as senior escalation point.
• Oversee delivery of commercial plumbing, heating, gas and electrical works across multiple sites.
• Ensure jobs are planned, resourced and delivered on time and within budget.
• Monitor departmental KPIs including SLA performance, first-time fix, revenue, margins and utilisation.
• Manage budgets, costs, subcontractors and resource efficiency.
• Ensure compliance with Gas Safe, Health & Safety and internal quality standards.
• Provide technical and operational escalation support, including out-of-hours emergencies.
• Drive continuous improvement, quality assurance and performance management across the department.

Essential Experience & Skills

• Proven experience in Contracts Management / Operations Management within plumbing, heating, gas, M&E or FM.
• Strong commercial and client management background.
• Experience leading multidisciplinary teams.
• Excellent communication and stakeholder skills.
• Strong analytical, organisational and problem-solving abilities.
• Experience in project planning, KPI reporting and budget control.
• Good knowledge of Gas Safe and Health & Safety compliance.
• Commercial mindset with ability to drive growth and profitability.

Benefits

• £50,000 – £55,000 salary + standby allowance
• 25 days holiday + bank holidays
• Company van
• Pension scheme
• Career progression and promotion opportunities