Senior Account Manager

City Plumbing; Tiverton; Hybrid; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading plumbing company is seeking a Senior Account Manager to join their Non Residential team in Tiverton, UK. This hybrid position involves maintaining key relationships with contractors and managing orders. Ideal candidates will have experience in key account management, particularly in the sanitaryware sector, and possess excellent communication and negotiation skills. The role also includes developing strategies to enhance customer relationships and drive sales growth.

Benefits

Bonus

Discounts at various retailers

Life assurance

Flexible working options

Inclusive environment

Qualifications

• Previous experience in key account management.
• Experience in the sanitaryware sector.
• Strong written and verbal communication skills.

Responsibilities

• Develop relationships with decision makers in contractors.
• Manage new and existing orders and act as key contact.
• Ensure all obligations are met during product supply.

Skills

Key account management experience

Sanitaryware sector experience

Excellent communication skills

Account Management skills

Influencing and negotiating skills

Job description

Overview

Come and join us as a customer focused and sales driven Senior Account Manager and be part of a hugely successful and friendly Non Residential team. As a Non Residential Senior Account Manager, you will play a pivotal part of our Non Residential strategy. The role is broad and varied, working with a number of internal and external stakeholders. The primary focus is to maintain and nurture relationships, serving as the primary point of contact between the company and its clients, addressing inquiries, concerns, or issues by working closely with internal stakeholders to deliver a high-quality level of service; identifying opportunities to upsell or cross-sell products or services.

Responsibilities

• Develop key relationships with decision makers in mid-large contractors to influence ongoing development and retention of sales, with opportunities to maximise sales and deliver an annual strategy plan.
• Facilitate and manage new and existing live orders and act as the key contact for the Customer, attend review meetings as required, respond to requests, and resolve issues as they arise.
• Ensure that the Company meets all obligations during the supply/call-off of product over the lifecycle of any given project, increasing the likelihood of future orders.
• Ensure that all quotations are submitted on time and in accordance with customer requirements. Work with internal estimators and approved suppliers to maximise contract support where applicable.
• Identify and secure further sales opportunities with existing and new customers to grow market share across sectors.
• Develop and implement a strategy of continuous improvement to drive sales growth, enhance customer relationships, increase margin and grow sales.
• Build strong relationships across multiple internal stakeholders to ensure business is placed through the most appropriate channel.
• Identify specification and value engineering opportunities to improve quote conversion rates and provide value to customers to meet project budget constraints.
• Build customer, sector, market and industry knowledge to help drive growth and support the development of the business strategy.
• Utilise the company IT and CRM systems to manage a pipeline of quotations and provide updates and sales forecasts as required.

Location and Working Style

This is a hybrid-based opportunity with up to 2-3 days per week in the office. You should be based in the UK and our Head Offices are in Crick (Northampton).

Qualifications and Skills

• Previous experience of working within key account management.
• Sanitaryware sector experience.
• Excellent communication skills (both written and verbal) to communicate with a wide range of stakeholders and customers.
• Solid range of Account Management/Customer Service skills.
• Strong influencing and negotiating skills.

About City Plumbing – Benefits

• Bonus
• Discounts, savings and cash back at numerous retailers
• Life assurance
• Extended family policy including maternity, paternity, additional annual leave and more
• Mental Health First Aiders and Employee Assistance Programme
• Complete induction and a company that lets you grow and encourages development
• Financial education and loans
• Flexible working options
• Inclusive environment where everyone can be their true selves
• And more!

We are committed to creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.

We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.