Aftersales Manager

Vertu Motors plc; Bradford; On-site; GBP 45,000 - GBP 60,000; Full time

Job summary

A leading motor retailer in the UK is looking for an Aftersales Manager to oversee operations at their Bradford location. The successful candidate will manage a team, ensuring the highest standards of customer satisfaction while implementing effective processes. With a basic salary of £45,000 and an OTE of £60,000, this is an excellent opportunity for someone with strong leadership skills looking to advance in the motor industry.

Benefits

25 days holiday rising with length of service plus bank holidays

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Proven track record in a similar role, ideally with franchise experience in the motor industry.
• Strong leadership and people management skills to drive team performance.
• Excellent communication and organizational skills.

Responsibilities

• Monitor and control costs while maintaining quality standards and customer service.
• Train and coach colleagues to support their success.
• Ensure adherence to manufacturers' standards.

Job description

Overview

Vertu KIA Bradford

We are recruiting an Aftersales Manager to join our outstanding team at Vertu KIA Bradford. If you would like the opportunity to become part of one of the UK's largest Motor Retailers, then this could be the role for you!

As the Aftersales Manager, you will be managing a team of Technicians, Service and Parts Advisors, helping them to achieve the highest standards of customer satisfaction our customers require. The main duties of the role are to:

Responsibilities

• Monitor and control costs in line with the business plan, whilst maintaining quality standards and Customer service.
• Ensure accurate collection and recording of customer data in line with Group standards.
• Ensure that the manufacturers standards are adhered to at all times.
• Make sure there is a safe working environment maintained at all times.
• Monitor colleague performance
• Train and coach colleagues to support their success
• Take responsibility for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average.

Qualifications / Experience

You will be able to demonstrate a successful track record within the role, ideally with Franchise experience in the Motor Industry. You will be able to validate your ability to generate impressive results by increasing performance, profitability and operating efficiency. You must have strong leadership and people management skills as your primary focus is to lead your team to deliver their business objectives. You will be expected to drive the business forward and maximise customer satisfaction whilst motivating and managing the whole team. You will be able to demonstrate that you share our company values and possess strong leadership, communication and organisational skills.

Benefits

• 25 days holiday rising with length of service plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity

Compensation

We offer a basic salary of £45,000 and an OTE of £60,000 plus company benefits, depending on experience.

Additional information

Apply today to be considered for this role!

If your application is successful we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving license check.

Note: This posting does not include tracking or job IDs.