Remote CS Operations Leader: Automate, Scale & Insight

Evaluagent's; Remote; GBP 65,000 - GBP 80,000; Full time

Job summary

A leading SaaS company is seeking a Customer Success Operations Manager to work fully remote in the UK. This high-impact role involves designing automation-first models and transforming data into actionable insights to enhance customer experience. Candidates should have experience in a SaaS environment and a hands-on approach to data analysis and operations. The position offers a competitive salary and a variety of benefits including health insurance, flexible working, and development opportunities. Join a fast-growing team and make a real impact in this key position.

Benefits

Flexible home working

Private Health Insurance

25 days holiday + bank holidays + birthday off

Work abroad up to 6 weeks per year

Learning & development opportunities

Volunteer day & enhanced family leave

Home working allowance

Qualifications

• Must be UK-based and have the right to work in the UK.
• Experienced CS / Ops Manager role.
• Hands-on with data analysis and systems.

Responsibilities

• Design and manage automation-first customer success models.
• Influence the scaling of the customer success organization.
• Transform messy data into meaningful insights.

Skills

Experience in a SaaS or tech-led business

Building scalable processes

Data analysis

Familiarity with CS platforms, CRM, support and analytics

Job description

A leading SaaS company is seeking a Customer Success Operations Manager to work fully remote in the UK. This high-impact role involves designing automation-first models and transforming data into actionable insights to enhance customer experience. Candidates should have experience in a SaaS environment and a hands-on approach to data analysis and operations. The position offers a competitive salary and a variety of benefits including health insurance, flexible working, and development opportunities. Join a fast-growing team and make a real impact in this key position.