EMEA User Operations Lead — Hybrid (London)

Open AI; Greater London; Hybrid; GBP 75,000 - GBP 95,000; Full time

Job summary

A leading AI research company in London is seeking a User Operations Team Lead to oversee a dynamic customer support engineering team. This role involves fostering a high-performance culture, conducting performance reviews, and collaborating across departments to resolve complex challenges. Candidates should have over 5 years of leadership experience in support or IT environments. The position offers a hybrid work model of 3 days in the office and relocation assistance for new employees.

Qualifications

• More than 5 years of leadership experience in a relevant field.
• Strong skills in inspiring and motivating teams.
• Proven track record of leading cross-functional projects.

Responsibilities

• Lead and support a team of customer support engineers.
• Conduct performance reviews and provide feedback.
• Act as a bridge between departments for successful initiatives.

Skills

Leadership experience

Interpersonal skills

Project management

Strategic thinking

Collaborative mindset

Job description

A leading AI research company in London is seeking a User Operations Team Lead to oversee a dynamic customer support engineering team. This role involves fostering a high-performance culture, conducting performance reviews, and collaborating across departments to resolve complex challenges. Candidates should have over 5 years of leadership experience in support or IT environments. The position offers a hybrid work model of 3 days in the office and relocation assistance for new employees.