Membership Concierge & Guest Experience

Better; Manchester; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading leisure service provider is seeking a permanent full-time Concierge at their Manchester location. This role focuses on delivering exceptional customer service, handling transactions, and addressing member enquiries. You will be the first point of contact for customers, helping enhance their experience and lifestyle through membership sales. The ideal candidate should have a passion for service, good communication skills, and cash handling experience. This position offers career progression and a unique chance to be part of a cooperative organization.

Qualifications

• Strong focus on customer service.
• Passionate and personable with good communication.
• Basic knowledge of health and safety protocols.

Responsibilities

• Act as the first point of call for customers.
• Handle transactions and set up direct debits.
• Sell memberships and manage customer queries.
• Support daily operations and maintain cleanliness.

Skills

Customer Service Focus

Team Player

Good IT Skills

Numerical Skills

Communication Skills

Cash Handling Experience

Job description

A leading leisure service provider is seeking a permanent full-time Concierge at their Manchester location. This role focuses on delivering exceptional customer service, handling transactions, and addressing member enquiries. You will be the first point of contact for customers, helping enhance their experience and lifestyle through membership sales. The ideal candidate should have a passion for service, good communication skills, and cash handling experience. This position offers career progression and a unique chance to be part of a cooperative organization.