Guest Experience Concierge — Front Desk & Memberships

Better; United Kingdom; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading leisure group in the UK is seeking a Concierge for their Finchley Lido Leisure Centre location. In this customer-facing role, you will provide exceptional service, manage membership inquiries, and handle transactions. Ideal candidates will possess a passion for customer service, good communication abilities, and a positive attitude. This position offers flexible working arrangements, whether you're looking for part-time or full-time work, catering to community health and well-being.

Benefits

Discounted gym membership

Learning and development opportunities

Good pension schemes

Health assurance

Flexible working arrangements

Qualifications

• Experience in customer service or front-facing roles.
• Passion for helping people and enhancing their experience.
• Knowledge of health and safety regulations.

Responsibilities

• Serve as the first point of contact for customers.
• Handle phone calls and membership inquiries.
• Manage transactions, including cash handling and direct debits.
• Ensure high levels of customer satisfaction.

Skills

Customer service focus

Can-do attitude

Good communication skills

Team player

IT literacy

Some administrative experience

Cash handling

Job description

A leading leisure group in the UK is seeking a Concierge for their Finchley Lido Leisure Centre location. In this customer-facing role, you will provide exceptional service, manage membership inquiries, and handle transactions. Ideal candidates will possess a passion for customer service, good communication abilities, and a positive attitude. This position offers flexible working arrangements, whether you're looking for part-time or full-time work, catering to community health and well-being.