Concierge

Better; Manchester; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading leisure service provider is seeking a permanent full-time Concierge at their Manchester location. This role focuses on delivering exceptional customer service, handling transactions, and addressing member enquiries. You will be the first point of contact for customers, helping enhance their experience and lifestyle through membership sales. The ideal candidate should have a passion for service, good communication skills, and cash handling experience. This position offers career progression and a unique chance to be part of a cooperative organization.

Qualifications

• Strong focus on customer service.
• Passionate and personable with good communication.
• Basic knowledge of health and safety protocols.

Responsibilities

• Act as the first point of call for customers.
• Handle transactions and set up direct debits.
• Sell memberships and manage customer queries.
• Support daily operations and maintain cleanliness.

Skills

Customer Service Focus

Team Player

Good IT Skills

Numerical Skills

Communication Skills

Cash Handling Experience

Job description

GLL is looking for a permanent full time Concierge at Manchester Aquatics Leisure Centre. If you have the passion for people and the ability to deliver a first-class customer service experience, there has never been a more exciting time to join us. This is more than just a Concierge job, it's a career.

As a Concierge, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle. Our Concierges respond to enquiries, converting them into memberships. Concierges are often a customer's first port of call; dealing with transactions, handle any queries and bookings. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is at the highest level at all times.

What you’ll do

• Be the first point of call for customers.

• Deal with transactions including setting up direct debit.

• Handle membership enquiries, including selling memberships to customers.

• Deliver first-class customer service.

• Answer customer queries.

• Be a key support to your team on a daily basis, as well as support withgeneral cleaning and upkeep of the centre.

What you need

• A can-do attitude.

• A real focus on customer service.

• Passion and personality.

• Knowledge of health and safety.

• Be a great team player.

• Good IT, literacy, numerical, and communication skills.

• Some experience of administration.

• Cash handling experience.

As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else.

As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!