Customer Finance Support Specialist

Specialist Motor Finance Limited; Chester; On-site; GBP 23,000 - GBP 30,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in Chester. This role is pivotal in supporting customers who are struggling with their hire purchase agreements. The successful candidate will communicate with customers, assess their situations, and negotiate payment arrangements to help them get back on track. The company values integrity and compliance, ensuring that all interactions are conducted fairly and transparently. With a supportive work environment and a focus on employee well-being, this position offers a rewarding opportunity to make a meaningful impact in the lives of customers facing financial challenges.

Benefits

Employee Referral Programme

Perks at Work

Discretionary Annual Bonus

Life Assurance

Discounted Gym Membership

Training and Exam Sponsorship

Employee Assistance Programme

Social Events

Qualifications

• Strong communication skills to support customers in financial distress.
• Ability to negotiate payment arrangements effectively.

Responsibilities

• Communicate with customers to help them get their agreements up to date.
• Review customer agreements and assess their circumstances thoroughly.
• Deliver outstanding customer service while adhering to regulatory standards.

Skills

Customer Communication

Negotiation Skills

Problem Solving

Empathy

Regulatory Compliance

Education

High School Diploma

Job description

An established industry player is seeking a dedicated individual to join their team in Chester. This role is pivotal in supporting customers who are struggling with their hire purchase agreements. The successful candidate will communicate with customers, assess their situations, and negotiate payment arrangements to help them get back on track. The company values integrity and compliance, ensuring that all interactions are conducted fairly and transparently. With a supportive work environment and a focus on employee well-being, this position offers a rewarding opportunity to make a meaningful impact in the lives of customers facing financial challenges.