Remote Collections Specialist – Debt Solutions and Care

Lendable Ltd; Chatham; Hybrid; GBP 10,000 - GBP 40,000; Full time

Job summary

A fintech company based in the UK is seeking a dedicated Financial Support team member to assist customers in financial difficulties. The role involves handling queries via phone, email, and chat while ensuring high-quality service and compliance with policies. Candidates should have strong communication skills, a logical approach to problem-solving, and experience in customer-facing roles. The position offers flexible work-from-home options and a supportive team environment. This role is vital in helping vulnerable customers find the right solutions.

Benefits

Private health insurance

Fully stocked kitchen

Work from home options on Mondays and Fridays

Best-in-class compensation including equity

Qualifications

• Minimum 6 months of Financial Support/Collections experience preferable.
• Previous cards experience desirable.
• Previous experience of working to target desirable.
• Previous experience of working in a customer-facing role essential.

Responsibilities

• Undertake customer queries via telephony, email, and live chat.
• Ensure process and policy adherence, highlighting enhancement areas.
• Support customers ensuring compliance with quality assurance scorecard.
• Identify opportunities for product improvement to better serve customers.
• Meeting defined performance targets for good customer outcomes.

Skills

Strong communication skills

Logical and methodical approach

Strong prioritisation skills

Resilient and calm approach

Job description

A fintech company based in the UK is seeking a dedicated Financial Support team member to assist customers in financial difficulties. The role involves handling queries via phone, email, and chat while ensuring high-quality service and compliance with policies. Candidates should have strong communication skills, a logical approach to problem-solving, and experience in customer-facing roles. The position offers flexible work-from-home options and a supportive team environment. This role is vital in helping vulnerable customers find the right solutions.