Senior Defence CS Manager (SC Cleared) – UK Remote

Methodfi; Bristol; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading cybersecurity resilience provider is seeking a Senior Customer Success Manager for Defence clients in the UK. This role involves managing customer lifecycles, ensuring successful onboarding, and aligning customer strategies. The ideal candidate has extensive experience in customer success within a SaaS environment and strong cybersecurity knowledge. This position offers flexible, remote working and extensive benefits to support a healthy work-life balance.

Benefits

25 days annual leave + 2 volunteering days

Enhanced parental leave

Private healthcare plan

Career and learning development opportunities

Vibrant team culture with events

Qualifications

• Proven experience in customer success and account management within a SaaS environment.
• Experience in Cybersecurity or Cyber Risk Management is strongly preferred.
• Exceptional planning, presentation, and written communication skills.

Responsibilities

• Manage regional customers through their lifecycle from onboarding to renewal.
• Ensure effective onboarding and align customer strategies with outcomes.
• Collaborate with product and customer support teams.

Skills

Customer Success Management

SaaS Experience

Cybersecurity Knowledge

Stakeholder Management

Project Management

Communication Skills

Education

Experience in Defence Sector

Job description

A leading cybersecurity resilience provider is seeking a Senior Customer Success Manager for Defence clients in the UK. This role involves managing customer lifecycles, ensuring successful onboarding, and aligning customer strategies. The ideal candidate has extensive experience in customer success within a SaaS environment and strong cybersecurity knowledge. This position offers flexible, remote working and extensive benefits to support a healthy work-life balance.