Senior Defence CS Manager - Remote UK (SC Cleared)

Remote Company; Remote; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading cybersecurity firm is hiring a Senior Customer Success Manager to oversee UK Defence clients and ensure successful onboarding and engagement. This proactive role requires expertise in Customer Success and Cybersecurity, focusing on cultivating valuable relationships and delivering exceptional customer experiences. Benefits include flexible remote working, extensive leave policies, and opportunities for learning and development. Join a vibrant team committed to driving customer success and tackling cyber threats effectively.

Benefits

Flexible working hours

25 days annual leave

Enhanced parental leave

Career development funds

Private healthcare plan

Qualifications

• Proven experience in senior Customer Success, preferably in Defence sector.
• Exceptional planning, presentation, and written communication skills.
• Experience in implementing client solutions.

Responsibilities

• Partner with customers for effective onboarding.
• Create a communications plan for customer engagement.
• Monitor CSAT and resolve concerns with internal teams.

Skills

Customer Success experience

Account management

Strategic planning

Cybersecurity knowledge

Project management

Job description

A leading cybersecurity firm is hiring a Senior Customer Success Manager to oversee UK Defence clients and ensure successful onboarding and engagement. This proactive role requires expertise in Customer Success and Cybersecurity, focusing on cultivating valuable relationships and delivering exceptional customer experiences. Benefits include flexible remote working, extensive leave policies, and opportunities for learning and development. Join a vibrant team committed to driving customer success and tackling cyber threats effectively.