Operations Support Manager

Parking Network BV; Chipping Barnet; On-site; GBP 38,000; Full time

Job summary

A leading parking services provider in Chipping Barnet is seeking an Operations Support Manager to enhance service delivery and support operational excellence. This fast-paced role involves managing a team, monitoring KPIs, and ensuring compliance. Ideal candidates will have experience in parking or environmental enforcement, strong people-management skills, and a full UK driving licence. Join us to lead impactful community services with a competitive salary and flexible work options.

Benefits

Flexible working approach

Supportive management team

Career development opportunities

Qualifications

• Experience managing supervisors or equivalent roles.
• Confident handling performance management and disciplinary processes.
• Essential: Experience within parking or environmental enforcement.

Responsibilities

• Supporting the Assistant Contract Manager to deliver a high-quality service.
• Leading and developing a team of Supervisors.
• Monitoring budgets and controlling operational costs.

Skills

People management

Communication skills

Performance management

Data analysis

Job description

Barnet | £38,000 per annum | 42.5 hrs per week (flexible)

We’re looking for an Operations Support Manager to play a central role in supporting the delivery of our parking operations across Barnet. This is a fast-paced, hands‑on role that focuses on driving operational excellence, improving performance, and helping our frontline teams succeed in creating safer, better-managed neighbourhoods.

As the Operations Support Manager, you’ll be a key link between on‑street operations, office functions, and contract management. You’ll support the smooth running of enforcement, notice processing, compliance, and performance reporting, while proactively identifying opportunities to improve efficiency and compliance. This is your chance to make a real impact on how local government services are delivered.

What makes this role stand out?

This role is ideal for someone who thrives on problem‑solving and continuous improvement. You’ll work closely with operational managers and clients, using data, insight, and practical experience to support service delivery and drive positive change. From improving processes and responding to new challenges, you’ll be trusted to support the long‑term success of our operations and people.

We’re looking for a confident, organised, and proactive leader who understands that effective operations rely on strong support and clear communication. You’ll support a resilient operation, dedicated on‑street staff, and ensure our services are delivered efficiently, compliantly, and professionally.

What You’ll Be Doing

• Supporting the Assistant Contract Manager to deliver a high‑quality, compliant service
• Leading, motivating and developing a team of Supervisors
• Deputising for the Assistant Contract Manager when required
• Ensuring KPIs, service levels and quality standards are consistently achieved
• Managing staff performance, absence and employee relations
• Monitoring budgets and controlling operational costs
• Working closely with residents, local businesses, councillors and the Metropolitan Police
• Helping create safer neighbourhoods and thriving local business districts
• Ensuring health & safety and quality standards are met at all times

What We’re Looking For

• Experience managing supervisors or equivalent roles
• Strong people‑management and communication skills
• Confident handling performance management and disciplinary processes
• Proven experience monitoring KPIs and producing reports
• Commercially aware and comfortable analysing data
• Essential: Experience within parking or environmental enforcement
• Full, clean UK driving licence

Why Join Us?

• A leadership role with real community impact
• Opportunity to influence performance and service delivery
• Supportive management team with room to develop your career
• Competitive salary and flexible working approach