Operations Manager

APCOA PARKING UK; Newcastle upon Tyne; On-site; GBP 60,000 - GBP 80,000; Full time

Job description

Operations Manager – Barnet | £40,000 per annum | 42.5 hrs per week

We’re looking for an experienced and commercially driven Operations Manager to lead operational delivery across our Barnet contract.

This is a senior leadership role responsible for ensuring KPIs, service level agreements and contractual standards are consistently achieved. You’ll oversee Operational Support Managers, drive performance, manage resources effectively, and ensure our service is delivered safely, compliantly, and efficiently.

This role combines strong people leadership, commercial control, and community engagement, ensuring both operational excellence and positive local impact.

What Makes This Role Stand Out?

You’ll be responsible for shaping operational culture, holding teams accountable for results, and ensuring deployment levels, performance targets and financial controls are tightly managed. With direct oversight of Operational Support Managers, you’ll influence performance at multiple levels while maintaining strong external relationships with local stakeholders.

What You’ll Be Doing

• Supporting the Assistant Contract Manager in the overall delivery of the contract
• Leading, mentoring and managing a team of Operational Support Managers
• Ensuring operational deployment remains at or above 90% each calendar month
• Monitoring KPIs and enforcement activity, identifying trends and implementing remedial action
• Driving accountability for performance, attendance and service standards
• Managing employee relations and ensuring company policies are consistently applied
• Setting objectives, conducting appraisals and identifying training needs
• Monitoring and managing sickness, absence and lateness
• Managing resources effectively to meet contractual KPI requirements
• Monitoring budgets and contract spend (payroll, uniform, supplies and operational costs)
• Supporting client satisfaction and attending meetings with Barnet Council and key stakeholders
• Identifying opportunities for service improvement and business development
• Promoting safe working environments for all employees

What We’re Looking For

• Minimum 12 months’ recent management experience at Team Manager level or above, managing Supervisors or equivalent
• Strong people management experience within a diverse workforce
• Proven experience monitoring KPIs and producing performance reports
• Confident handling disciplinary and employee relations matters
• Experience analysing data to inform operational decisions
• Strong commercial awareness and cost-control capability
• Experience working within a client-facing environment
• Good working knowledge of MS Office
• Full, clean UK driving licence
• Commercially focused with a strong performance mindset
• Highly organised with the ability to prioritise in a fast-paced environment
• A strong communicator able to build positive working relationships internally and externally

Why Join Us?

• A senior leadership role with real operational influence
• Direct impact on performance, culture and contract success
• Competitive salary and flexible working expectations

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.