Patient Advisor Optical Express

Optical Express Group; Ipswich; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A healthcare provider in Ipswich is seeking a Patient Advisor to engage and support patients from their first interaction through their treatment journey. The role involves building strong relationships, assisting in consultations, and maintaining patient records. Ideal candidates possess a passion for customer service, strong organizational skills, and experience working with sales targets. The position offers a range of benefits, including modern work environments, generous leave, and professional development opportunities.

Benefits

29 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted prescription eyewear

Ongoing training and development

Pension scheme

Qualifications

• Passion for providing world-class customer service.
• Strong organisational skills and clarity in communication.
• Previous experience with sales targets and personal KPIs.

Responsibilities

• Build relationships with patients and ensure communication.
• Assist in patient consultations and health check scanning.
• Maintain accurate patient records.

Skills

World-class customer service

Strong organisational skills

Clear communication

Sales targets experience

Job description

Job Title – Patient Advisor

Hours: Full Time – 40hrs per week, must be available to work Saturdays.

Location: Ipswich

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.

Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnairesIntroducing patients to their optometrist
• Scheduling treatment date
• Discussing finance options
• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Previous experience working towards sale targets and personal KPI’s
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.