Patient Advisor Optical Express

Optical Express Group; Southampton; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A healthcare provider based in Southampton is seeking a Patient Advisor. In this full-time role, you will assist patients with consultations, maintain their records, and ensure a positive patient experience. The ideal candidate should be passionate about customer service, possess excellent organisational skills, and communicate effectively. The position offers a competitive salary starting from £27,000 pro rata, alongside various benefits including training investment and discounts on optical products.

Benefits

Competitive salary

Free and discounted optical products/procedures

Modern working environment

Investment in training and career progression

Qualifications

• Passion for providing world-class customer service.
• Strong organisational skills.
• Ability to communicate clearly and articulately.
• Motivated and driven to succeed.

Responsibilities

• Assist in patient consultations.
• Scan patients' eyes using state-of-the-art equipment.
• Help patients complete health questionnaires.
• Introduce patients to their optometrist.
• Schedule treatment dates.
• Discuss finance options.
• Maintain patient records.
• Build relationships with patients.

Skills

Customer service

Organisational skills

Clear communication

Motivation

Job description

Overview

Job Title – Patient Advisor

Location – Southampton

Hours – Full-time, 40 hrs per week (must be flexible to work weekends)

Salary – from £27,000 pro rata + benefits

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

Responsibilities

• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment dates
• Discussing finance options
• Accurately maintaining patient records
• Building relationships with patients and ensuring regular communication prior to and following their treatment

Qualifications / Ideal Candidate

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Are motivated and driven to succeed

Benefits

• Competitive salary
• Free and discounted optical products/procedures
• Modern working environment with superb technology support
• Genuine investment in your training and career progression

If you believe you have the right skills and attributes for this role, we would love to hear from you.