Patient Advisor

Optical Express Group; Cheltenham; On-site; GBP 28,000; Full time

Job summary

A leading eye care provider in Cheltenham is seeking a Patient Advisor to enhance patient experience. The role entails building patient relationships, assisting consultations, and maintaining records. Ideal candidates have strong communication skills and a passion for customer service. The position offers a competitive salary of £27,500 along with benefits such as free laser eye surgery, ongoing training, and a pension scheme.

Benefits

Industry leading salary

Bonus potential

29 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted prescription eyewear

Generous friends and family discount

Ongoing training opportunities

Pension scheme

Qualifications

• Passion for providing world-class customer service.
• Strong organisational skills.
• Ability to communicate clearly with diverse people.

Responsibilities

• Build relationships with patients and ensure communication.
• Assist in patient consultations.
• Scan patients' eyes using equipment as part of health check.
• Assist patients to complete health questionnaires.
• Introduce patients to their optometrist.
• Schedule treatment dates.
• Discuss finance options.
• Maintain accurate patient records.

Skills

Customer service

Organisational skills

Communication

Sales targets

Motivated

Job description

Job Title: Patient Advisor

Hours: Full Time, 40 hours

Location: Cheltenham

Salary: £27,500 + benefits – Full training given

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.

Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment dates
• Discussing finance options
• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Have previous experience working towards sales targets and personal KPI’s
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.