Senior CRM Manager — Lifecycle Growth & Retention

Justzapp; Greater London; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading convenience retail platform in London is seeking a CRM Manager to enhance customer experiences through innovative campaigns. You will leverage data to drive retention and lifetime value in a dynamic, fast-paced environment. Ideal candidates have 5+ years in CRM or Lifecycle Marketing with proven expertise in tools like Braze and Klaviyo. Benefits include a competitive salary, health insurance, and flexible working arrangements.

Benefits

Competitive salary & equity package

25 days of holiday per year

Private Health Insurance

Flexible/hybrid working arrangement

Qualifications

• 5+ years of experience in CRM or Lifecycle Marketing.
• Expert in CRM tools and data-driven decision making.
• Ability to pivot strategy quickly in a fast-paced environment.

Responsibilities

• Develop multi-channel CRM campaigns for customer engagement.
• Build automated lifecycle journeys for user retention.
• Track and report key performance metrics.

Skills

CRM management

Data analysis

A/B testing

Customer experience optimization

Cross-functional collaboration

Tools

Braze

Klaviyo

MoEngage

Looker

SQL

Job description

A leading convenience retail platform in London is seeking a CRM Manager to enhance customer experiences through innovative campaigns. You will leverage data to drive retention and lifetime value in a dynamic, fast-paced environment. Ideal candidates have 5+ years in CRM or Lifecycle Marketing with proven expertise in tools like Braze and Klaviyo. Benefits include a competitive salary, health insurance, and flexible working arrangements.