Growth & CRM Analyst - Retention & Campaigns

Thehealthylivingstore; Greater London; On-site; GBP 30,000 - GBP 50,000; Full time

Job summary

A digital-first wellbeing company in Greater London is looking for a CRM Executive to optimise their CRM engine at a critical growth stage. This role involves executing campaigns across email, SMS, and WhatsApp while collaborating cross-functionally to enhance customer journeys and drive retention. The successful candidate will have a strong academic background and a detail-oriented mindset, thriving in high-expectation environments. This position offers a clear pathway into various cross-functional areas and exposure to senior decision-making early on.

Benefits

Premium Wellhub Membership

50% off Healf products

Nest Pension

Wellbeing-focused workspace

Annual company-wide retreat

Qualifications

• Strong execution mindset, detail-oriented, organised, and comfortable owning complex systems end-to-end.
• Commercial curiosity and analytical thinking, with a genuine interest in growth, retention and customer behaviour.
• Confidence working cross-functionally in a fast-moving, high-expectation environment.

Responsibilities

• Own day-to-day CRM execution across email, SMS and WhatsApp campaigns.
• Optimise customer journeys and subscription flows to drive retention and conversion.
• Partner cross-functionally with Growth, CX, Product and Trading to improve content and performance.

Skills

Analytical thinking

Detail-oriented

Execution mindset

Commercial curiosity

Education

Exceptional academic track record

Tools

CRM tools

Job description

A digital-first wellbeing company in Greater London is looking for a CRM Executive to optimise their CRM engine at a critical growth stage. This role involves executing campaigns across email, SMS, and WhatsApp while collaborating cross-functionally to enhance customer journeys and drive retention. The successful candidate will have a strong academic background and a detail-oriented mindset, thriving in high-expectation environments. This position offers a clear pathway into various cross-functional areas and exposure to senior decision-making early on.