CCTV Control Room Operator Nights

Savills Plc; East Midlands; On-site; GBP 29,000 - GBP 34,000; Full time

Job summary

A leading property management firm in the East Midlands is seeking a CCTV Control Room Officer to provide exceptional night-time monitoring and security services. The role demands strong communication skills, SIA licensure, and the ability to handle emergencies effectively. You will be responsible for ensuring high standards of security and customer service while monitoring site activities and responding to incidents. This position offers a competitive salary and a rotational work pattern of 4 on, 4 off.

Benefits

Night allowance

Benefits Booklet

Qualifications

• Proven track record of delivering security solutions.
• Experience working in a customer focused environment.
• Professional qualifications in Security are desirable.

Responsibilities

• Monitor night-time security issues and incidents.
• Ensure compliance with site processes and procedures.
• Liaise with managers and provide timely feedback.
• Maintain vigilance against unauthorized access.
• Be the first point of contact for security-related queries.

Skills

Good verbal and written communication skills

Ability to work unsupervised

Capability to remain calm under pressure

Flexible/can do attitude

Education

SIA Door Supervision licence

CCTV SIA Licence

First aid qualified or willing to work towards qualification

Job description

Purpose of the Role

The CCTV Control Room Officer works as part of the control room team and undertakes night time monitoring and delivery in the safety and security of the centre. The operative will ensure exemplary standards of security, safety and customer service to the client and visitors of the site at all times. This role is the public face of the security team and should act with professionalism at all times; a can do attitude is essential in this highly influential role.

Key Responsibilities

• To be part of a team in a night roster pattern.
• Ensure compliance with all internal procedures, site processes and external bodies including enforcement agencies and auditory bodies.
• Ensure a timely response to all security issues and events.
• Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties to the highest levels.
• To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
• Ensuring all incidents are managed in accordance with site policies and procedures.
• Liaising with the Security Manager proactively reacting to incidents and ensuring colleagues are fully briefed and supported at all times.
• To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client are kept fully informed at all times.
• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with site / company polices.
• Maintain vigilance and highlight / manage unauthorised access by banned persons.
• Provide assistance to third party contractors / visitors ensuring all site procedures / policies are adhered too.
• Being fully conversant with operational functions including access control, CCTV, detection and alarm systems, ensuring effective monitoring and reporting function is maintained.
• Demonstrate a thorough understanding of fire sysyems, including fire faults, isolations and permits.
• Maintain continuous monitoring of site radio systems adhering to correct radio procedures at all times.
• Diligent management and maintenance of site records / reference materials including Health & Safety records, Incident Forms and the site occurrence book.
• To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
• Report any event that may be detrimental to the fulfillment of the provision of security on site to the Security team leader/Security Manager.
• Support the Security Manager with any internal / external audits in line with company polices and procedures.
• To be the first point of contact for security function related queries resolving more complex queries utilising experience and knowledge referring any complaints with regards to security practices, to the security management team or centre management.
• Make certain that the Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client.
• Undertake any other reasonable duties as required to meet the needs of the business, this may include supporting mall officers dring periods of holidays or absence.
• Ensure a timely response to all security issues and events.
• Access control of the centre’s service yards monitoring all deliveries.

Skills, Knowledge and Experience

QUALIFICATIONS AND EXPERIENCE

Essential:

• Successful track record of delivering security solutions to internal client base
• SIA Door Supervision licence
• CCTV SIA Licence
• Experience of working in a customer focussed environment
• First aid qualified or willing to work towards qualification

Desirable:

• Professional or further qualification in Security
• Experience in control room monitoring

COMPETENCIES

• Good verbal and written communication skills.
• Able to articulate clearly and credibly with the client, senior managers and all staff.
• Capability to work unsupervised and take responsibility
• Aptitude to remain calm under pressure
• Smart appearance
• Flexible/can do attitude

Working Hours - 4 on 4 off rotational pattern – 42 hours per week

Salary - £29,498.00 plus night allowance £1,314.00

Please see our Benefits Booklet for more information.