Property Management Team Lead

Housdenrecruitment; Greater London; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading property management firm in Greater London seeks an experienced Property Management Team Lead. This hands-on role involves leading a high-performing team, overseeing operational performance and financial outcomes of a premium residential portfolio. Candidates should have at least 4 years of experience in property management and possess a strong customer service focus. This position offers the opportunity to enhance resident satisfaction and drive continuous improvement in property operations.

Qualifications

• Minimum 4 years’ experience in residential property management.
• Experience in high-end customer service environments.
• Strong knowledge of residential property legislation.

Responsibilities

• Lead and develop a high-performing property management team.
• Oversee rent collection, maintenance, and resident communications.
• Ensure compliance with residential property legislation and health & safety.

Skills

Leadership

Customer service excellence

Communication skills

Organizational skills

Problem-solving

Education

A-Level / NVQ Level 3 or 4

Level 4 Certificate in Residential Letting and Property Management

Tools

Property management systems

Job description

We are seeking an experienced Property Management Team Lead to join a growing Build-to-Rent residential portfolio. Reporting to a senior leasing and asset leadership role, you will take full responsibility for the operational performance, customer experience, and financial outcomes of a high-quality residential apartment portfolio.

This is a hands-on leadership role, ideal for a proactive property management professional who thrives in a premium, customer-focused environment and enjoys developing high-performing teams.

Key Responsibilities

Team Leadership & Management

• Lead, mentor, and develop a high-performing property management team
• Recruit, train, and onboard new team members
• Set clear performance expectations and carry out regular performance reviews
• Foster a collaborative, positive team culture
• Conduct departmental audits and performance reviews
• Maintain and continuously improve standard operating procedures (SOPs)

Operational Excellence

• Oversee rent collection, arrears management, and deposit administration
• Manage maintenance, repairs, and unit turnarounds
• Coordinate property inspections and condition reports
• Ensure building, grounds, and health & safety compliance
• Lead resident communications and engagement initiatives
• Manage utilities and energy efficiency performance
• Drive continuous improvement through audits, training needs analysis, and process optimisation

Financial Performance

• Maximise rental income and occupancy levels
• Control operating costs and improve property profitability
• Prepare, analyse, and present management reports
• Monitor budgets and control expenditure

Customer Experience

• Deliver consistently high levels of resident satisfaction
• Proactively manage resident concerns and resolve issues effectively
• Build strong resident relationships and foster a positive community atmosphere

Technology & Innovation

• Utilise property management systems and digital tools effectively
• Identify and implement innovative solutions to enhance efficiency and customer service

Regulatory Compliance

• Ensure full compliance with residential property legislation, health & safety regulations, and data protection requirements

Person Specification

Essential

• Educated to A-Level / NVQ Level 3 or 4 (or equivalent), including English and Maths
• Minimum 4 years’ experience in residential property management
• Experience within a premium or high-end customer service environment
• Level 4 Certificate in Residential Letting and Property Management (or equivalent)
• Strong knowledge of residential property legislation
• Proven ability to lead, motivate, and develop teams
• Confident handling difficult conversations and complex issues
• Excellent IT, communication, and organisational skills
• Honest, trustworthy, and results-driven with a strong professional track record

Desirable

• Experience managing large-scale residential or Build-to-Rent portfolios
• A proactive, self-starting mindset with a focus on continuous improvement
• Strong appreciation of customer service excellence within a premium urban residential setting