Team Leader

RANDSTAD (UK); Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading property management firm is looking for a Property Management Team Leader to oversee the management function of properties in Holborn, Central London. The role involves training staff, managing budgets, and ensuring regulatory compliance while delivering excellent customer service. Ideal candidates will possess relevant qualifications and experience in property management, strong interpersonal skills, and a customer-focused mindset. This role provides an opportunity to lead a dedicated team and contribute to the success of the organization.

Benefits

Comprehensive benefits package

Training and development opportunities

Qualifications

• MTPI with demonstrable post qualification experience.
• Ability to prioritize workload and work under pressure.
• Good understanding of Residential Property Management and current legislation.

Responsibilities

• Manage property management functions and ensure customer service delivery.
• Design training and mentoring programs for staff.
• Maintain accurate portfolio and performance information.
• Prepare and issue draft budgets for approval.

Skills

Interpersonal skills

Customer service orientation

Teamwork

Problem-solving

Organization

Education

GCSE Grades A-C (English and Maths)

Level 4 - MTPI

Job description

POSITION | Property Management Team Leader

REPORTING TO | Operations Director

HOURS OF WORK | 9.00am to 5.30pm

BENEFITS PACKAGE | Category C - General

LOCATION | Holborn, Central London

DIVISION | Property Management

QUALIFICATION LEVEL | GCSE Grades A-C (English and Maths) & Level 4 - MTPI

Role Profile

As a Property Management Team Leader, you will support your Head of Property Management with the strategic management of the local office. You will undertake specific or on‑going projects to ensure that structures are in place and staff are developed to be able to deliver successful and profitable tailored, local and personal property services to our clients. Leading by example, you the 'go to' team member for technical queries for more junior PMs and PMAs. You will assist the Head of Property Management to ensure your office offers the highest standards of service to tenants. You will be prepared to be flexible and attend evening meetings as required.

Primary Responsibilities

Operational Responsibilities

• Support your Head of Property Management to effectively manage the property management function, ensuring the excellent property management and customer service is delivered by all members of the team
• Ensure that staff have the tools to effectively deliver their work by designing and delivering training plans for existing staff, ensuring that each staff member is continuously improving
• Ensure that new members of staff are successfully inducted into Faraday's methods of working, mission and values. Design and oversee a training and mentoring programme for staff that have limited knowledge or experience of property / block management, leading to professional qualification and the effective management of their workload
• Assist the Head of Property Management by being responsible for maintaining portfolio and performance information that is accurate, detailed and fit for purpose

Property Management

• Manage portfolio in accordance with regulatory requirements inclusive of RICS Codes of Practice, ARMA-Q, Landlord & Tenant Act and Financial Conduct Authority
• To provide a full professional property management service for a portfolio of freehold/leasehold developments and individual properties on behalf of freehold clients, Developers and Resident Management Companies, proactively manage in accordance with the management agreement the terms of the lease/agreements and good current practice.
• Responding to pre-assignment enquiries.
• To manage in relation to company targets of income and service delivery.
• Dealing with leaseholders' enquiries appertaining to the development.
• Responding to all correspondence/emails, telephone calls including those from Directors, lessees and tenants.
• Prepare and draft minutes of Board meetings for approval by the Directors.
• Good understanding of lease terms and ability to write to lessees/tenants/letting agents in relation to any matters which may contravene the terms of the lease, i.e. noise/nuisance, satellite dishes, wood floors, pets, etc.
• Drafting and serving S20 notices for major works.
• Be prepared to deal with any issue that may arise during the course of the Management of the properties.
• Ensure the property operates as smoothly as possible.

Budgets & Accounts

• Prepare and issue draft budgets to Directors for consideration and agree with Board of Directors and approve on PMS computer system.
• Good understanding of service charge and company accounts and ability to explain them to Directors.

Inspections

• Arrange meetings and inspections for all properties managed.
• Ensure that all necessary contracts and annual inspections are in place.
• Carry out regular inspections of properties from time to time and action any works necessary.
• Ensure that all properties under Management have up to date Health & Safety, Fire Risk Assessments, Asbestos Surveys, Legionnaires Risk Assessment and Electrical Reports etc.

Insurance

• Ensuring all properties in the portfolio are insured including dealing with all claims, renewals and enquiries regarding the policy.
• Liaising with Loss Adjusters and obtain quotes for remedial works and to effect and oversee any emergency repairs.
• Liaising with Directors as necessary to ensure that blocks are re valued for insurance purposes, at least every 3 years in accordance with company policy.

Maintenance

• Contact contractors to ascertain whether they are able to carry out works and issue work order forms on PMS - checking with Directors in the first instance if authorisation is required.
• Monitor contractor's performance - Follow through and complete jobs, updating PMS.
• Prepare specifications for all contracts at blocks managed including cleaning, gardening, window cleaning, etc., to issue tenders and appoint contractors. Issue contracts to contractors ensuring that they comply with current health and safety legislation.
• Carry out regular site inspections to monitor works and keep Directors advised of progress before any part payment or full payment of contractor invoices are authorised
• Ensure that all contracts and schedule of works for all properties are entered on the computerised system and updated.
• Advise all lessees and or tenants of impending works, etc.
• Monitor contractor's performance regularly.
• Work in conjunction with external/in‑house surveyors in relation to major works contracts. Attend progress meetings as necessary, ensure S20 Notices served and pay authorised invoices.

Service Charges

• Monitor expenditure to ensure sufficient funds are available to cover all necessary repairs/works, except on the rare occasion where emergency works may be required.
• Responsible for chasing arrears of service charge and ground rents due on portfolio up to instruction of solicitors.

General

• Check, code and authorise invoices.
• General Filing
• Any other duties as directed.

Personal Requirements

• MTPI and demonstrable post qualification experience
• Good understanding of Residential Property Management and current legislation
• Holding or be working towards a recognised staff management qualification
• Well-developed interpersonal and oral communications skills.
• Customer focused and driven to deliver excellent services
• Ability to work on own initiative
• Good literacy and numerical skills
• Diplomacy
• Ability to prioritise workload and work under pressure
• Team Player

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.